[Resolved]  Bharat Sanchar Nigam [BSNL] — Slow Upload Speed and Complaints redressal below par

Address:

Pathanamthitta, Kerala

I have been getting slow upload speed since a rain in last week.But I have normal download speed.Frequent disconnection of bsnl broadband.Sometimes DSL link light modem was OFF.Sometimes it was ON but internet light OFF.There was also a lot of noise on the telephone line.Whenever it worked, upload speed was slow and maximum upload speed was 192kbps.Earliar it was 512kbps and it never gone more than 192 since last 2 weeks.

Line Rate - Upstream (Kbps) is between 160-192.
Line Rate - Downstream (Kbps) is 2048 and it has no problem.

SNR Margin : 22(Downstream) and 5(Upstream)
Attenuation : 47(Downstream) and 27(Upstream)

I complained to the Selfcare Portal first, then technician came and worked on line and closed the complaint saying "CABLE FAULT RECTIFIED OK" in the Selfcare Portal.Then I complained on BSNL PG Portal.Again the technicians came and done some digging and cleared the line.When the technician was at home i was not getting DSL link properly.After calling the exchange the DSL came and the Upsteam had gone upto 320kbps, but no Internet connection.The technician has gone back after saying that he will change the port in 1 day.After a few hours he has gone, I got the Internet connection back but the Upstream stayed at 192.

Its been 2 days now and the only problem I have now is the Upload Speed.The SNR margin and Attenuation stays same as before.Now the noise on the is gone and DSL link is stable.Also the internet no longer disconnects frequently and i can easily connect to the Internet.

The technician says that only download speed is promised and Upload speed is not promised.If I want more upload speed as promised, I need to have another plan.But i was getting 512 kbps for the last 2 and half years.Now for the last 2 weeks, it hasn't gone up more than 192kbps.I already complained on BSNL Customer Care Portal twice, twice on the number 2228000, once on the number 2225000 and even once on the BSNL Public Grievance Portal.

The complaint reaches the exchange, but they don't do rectify the problem completely.They only check whether I have Internet connection and the download speed.They don't care about what I have to say about the upload speed.They say just 160kbps or 192kbps is enough.I need decent upload speed on the application like online gaming else it will lag and the ping goes high since the data is not uploaded in time.If I get atleast 256kbps the problem may solve, but the technician don't listen about the problem properly.

The guidelines given out by BSNL Punjab says if the Attenuation must be below 45dB and SNR Margin must be above 13dB for a decent connection.It also say the Broadband may work on a value lower than 13 dB SNR Value but there would be likely a slow speed, frequent disconnections and time outs.Similarly Broadband may work on a Attenuation value higher than 45 dB but there would be likely a slow speed, frequent Disconnections and Time outs.This is happening in my case.IT also says, If the Attenuation value is greater than 43 dB then insist for Change of Phone Line (Drop Wire), Jumper, Vertical, DP or Line Pair and if SNR value is lower than 13 dB then insist for a Change of Line (Drop Wire) or Jumper or Vertical or DP or Line Pair.

The technicians are not even looking at these values and says the the Internet connection is fine.They are closing the complaints after checking line and putting CABLE FAULT RECTIFIED OK as the reason for closing the complaint.

User Name : Shaji Thomas
Address : Chempakathinal Hillview, Mylapra P.O., Pathanamthitta, Kerala
Ph. No. :[protected]
Email : [protected]@gmail.com