Bharat Sanchar Nigam [BSNL] — Telephone being dead from several days

Oct 11, 2016

Updated by Ashima Sukhani Dear Sirs,
This is in continuation of my earlier complaint and its been 25 days since, it went out of order. Nothing has been done for the same. Please try to understand the gravity of the situation. My mother is 74 years and totally dependent on the telephone line to communicate with her kids who live far distant and abroad. She has been feeling immensely under pressure to maintain a mobile phone to stay connected. Being a chronic diabetic, living alone and having high blood pressure, the telephone line had added to her list of troubles. She has had a total knee replacement surgery and can't walk much around without difficulty, which means she needs to tell about her well being on the only mode of communication through the telephone. Since the telephone is not working for around a month, we would now want to take up the matter to consumer forum for redressal of the same, no rent shall be paid this month for such bad services.

Also we wish to highlight the fact, as pointed out earlier that the telephone lines have been disrupted due to ongoing construction in that area. We also wish to lodge a complaint against her neighbours for the same. We need an urgent feedback regarding the same and re-installement of the services, otherwise it leaves us with no other option than to take appropriated legal action for the same.

The details of her complaint are as under:
Complaint no: [protected]
Status: Technical work in progress
Date of complaint on helpline no: 21st September, 2016

Date of online complaint: 27th September 2016.