Bharat Sanchar Nigam [BSNL] — unprofessionalism and fooling customers

Address:

Jammu

I use bsnl fiber. From monday (06.04.2020), my wifi has stopped working. I called the service provider (Akshay dabgotra from shakti nagar bsnl exchange) to help us out. First he avoided our calls for 3 days straight. On the 4th day he called me and told that he has checked from his system that our modem has some fault and he will come by evening with a new modem. He came on the 4th day evening and took the modem with him and told us that he is coming with in 2 minutes as our modem is okay and onle needs to be reset. Just after leaving our place, he called me and said that the modem is faulty and he will come back tomorrow and fix the issue. Again for next 3 days, he started avoiding the calls. On 7th day, i called the another service provider (Sunny from shakti nagar exchange) to help me out and he replied that we cant tell how much time it will take to be fixed, we cant do anything and you can call any higher authority i[censored] want. On the 8th day i called (Je ashwani from shakti nagar exchange) and tried to explain him the scenario and he replied in a very unethical and unprofessional way that u go and cancel the connection i[censored] are not ready to wait further. Now i dont have my modem and its been 9 days nobody has informed me and picked my calls. I am helpless. I am a student, i take online lessons and classes (Which i am not able to take from past 9 days which is a huge loss for me) and paid a handsome amount for getting this connection as well as paying 1000rs wifi bill monthly.
Its a worst and pathetic experience from bsnl. I request people to not use bsnl services because nobody listen here. Its better stay without wifi than using their services🙏🏻