Bharat Sanchar Nigam Limited [BSNL] — Ftth connection fake bill

Address: 560059

This complaint is regarding the BSNL FTTH broadband connection i

took for the below address.I have been using BSNL portal for paying

monthly bills online whereas at a certain point the portal has been

upgraded and the IP is changed for the portal.I started using the

new portal for paying bills where i could find the entire bill

history.As the bills are archived in portal i didnot save bills

personally.After few months again the portal stopped working and

when i approached the customer care they took two months to give

me a solution.Finally one day they told i cant pay online anymore

and i have to walk to BSNL office to pay bills.As the service was poor

i decided to surrender the connection so i went to office where i was

told to pay 6000 to surrender the connection.When i asked the

reason they told i have this due hence to close the connection i

need to pay the amount.I requested them to provide me bills which i

have not paid but i didnot get any response.The connection also

stopped working hence i assumed they disconnected as i did not

actually pay two months bill.
Recently i got a mail for bill payment which is 22, 000+ for which

there is no history.I could not refer my paid bills also as the portal is

not working anymore.BSNL officials came in person to discuss on

this and i have explained them the entrie story.They handed me a

bill which is 14, 000+ and they said they have done some

adjustments.They told me to report in their office but i demanded

them for the technical data of internet usage.I again got a call and

they said as per technical records it is 10, 000+ for which no proof

was shown/sent to me.Yesterday i got a call from accounts officer

saying that if i dont report in office by today this case will be

handled legally.
With no proper proof from their end and no proof (due to

inexistence of portal) from my end to show this is going high.
Attaching the required conversations and bills for further

investigation.