[Resolved] Bharat Sanchar Nigam Limited & Pental Technologies Pvt ltd — Online purchase of penta t-pad is703c | |||
I have purchased a BSNL Tablet (Penta T-PAD IS703C, SN: [protected]) [A product by BSNL (Bharat Sanchar Nigam Limited) on collaboration with Noida-based company Pental Technologies Pvt ltd, Address - E-33, Sector-63, Noida-201301, U.P, India] on[protected] through Snap Deal (Online market) and have gifted it to my mother-in-law. The cost of the product was Rs. 4179. Since when I have bought it the product was full of problems and it’s hardly being used. It’s written in the User Manual (Page no 28) that it will give a battery life of 5 hrs unfortunately it doesn’t used to give that much of battery life. It only used to give a battery life only 10 mins after keeping in charge for more than 8 hrs. Apart from this it’s also used to become very hot during this 10 mins o[censored]se and it doesn’t used to get fully charged even after keeping more than 8hrs on charge. My mother-in-law reported me about these problems long after I have gifted it to her. So after that, I have given it to the Service Center as it was within the warranty period. The service center given back me the product after two months. I asked the service center people whether the warranty could be increased by two months. They said it won’t be possible. I brought it home and after few days it again started giving problem. Now the problem is that the product is not starting. It’s almost dead. I took it to the service center again and they said that it would cost around Rs.2500 to repair it as the warranty period is over. The repair cost is around 59.8% of the cost of the product. Why should I pay so much money for repair while the product itself is not good. Is it another kind of earning money, making people fool ? I would like to ask to the Government why these kind of products are given permission to sell. Pental Technologies is an ISO 9001:2008 certified company, then how it’s making this kind of product. If we, the customers have to run with a product to the service center again and again right after it’s being purchased so what’s the use of buying a ISO certified product. Ultimately it’s found that we waste our money in bad quality products which the Government & ISO approves to produce in market. I will be highly obliged if the Government kindly do the needful to get me back my money with which I have purchased the product. I really got frustrated and feeling very bad thinking, what impression my mother-in-law has made about me on his mind. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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