Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 54%
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10989
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
54%
Complaints
10989
Pending
4416
Resolved
4866
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com Complaints & Reviews

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Snapdeal — fake call for lucky draw

 Agast on Apr 22, 2018
I got a call saying you win in lucky draw in snapdeal for it completing x years in business and i got and option of getting indica car or cash amount of that of car value.si I had to give registration fees of 6400 and he had all details of my name and full address of my and also both mobile number . i am pretty confident that he got the details by the saller of snapdeal from which i bought and vicco paste powder and after dilivery i got that phone call. how can they leak my personal details to any one . ::...
Complaint comments  Read comments Complaint category Dental Services

Snapdeal.com — regarding supply of wrong model battery 2000mah of micromax canvas nitro a311 instead of 2500 mah

 subesingh on Apr 22, 2018
With reference to my complained dt. 24/03/2018.vide which it was stated that my order no. [protected] dt 17/03/2018 for battery of micromax canvas nitroA311 was 2500MAH but you supplied battery model no. 2000MAH. Kindly supply correct battery model no. 2500MAH Without any delay . I have already complained to you on dt.24/03/2018 but it is regretted to point out that problem has not been solved till now after lapsing 25 days. I feel very inconveince. my emai address is subesinghjatav1971@gmail.com. I have paid Rs. 808/ through net banking....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — lucky draw

 sim96dash on Apr 21, 2018
Ravinder singh ([protected])
Dear sir,
Today i received a cal from "[protected]" that congratulation that you are lucky winner and win a prize of tata safari or cash rs. 1280000/- the charges of registration rs. 6500/-. Calling person is roshan lal and he also whatsapp me his snapdeal id with adhar card. He approach me to submit my adhar id and bank details.
Please suggest....
Complaint comments  Read comments Complaint category Banks

Snapdeal.com — regarding fake calls

 Dilpreet62 on Apr 21, 2018
Sir i want tell you that some people of your company are making coustmer fool by calling them. They say that you have won a car jackpot now they can get a car or money instead of car. But gor this they just have to rs 3500 to our account. I am sharing one of the spam caller name and number please take an immediate action against this guy.
[protected]
Mr vimlesh rajnikant buch...
Complaint comments  Read comments Complaint category Banks

Snapdeal.com — return of defective mobile (xolo 1 black)

 eb7277 on Apr 21, 2018
I have received a defective mobile on 12th august'17 & made a request for return (Tikit id[protected], but after several followup also i did not received any response. Neither they have taken back the defective mobile nor they have returned back my payment of rs 6899/-

Still status is showing "return request is under process"
Order detail: id: [protected] placed on 02nd august 2017
Seller address:
Sas gadgets_ kunda_vl-rvoi,
Warehouse 10 bigha, 15 bijwas, out of khasra
No284/1, village: hiran kudna
City - delhi
Gstin : 07aghpk2113m1zh
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — ray ban aviators

 Vicky Brar on Apr 21, 2018
Order id: [protected] i ordered ray ban of 1400 but i received totally different order. I create the return request for my order. But they are omit that. And saying some silly reasons asking that product you returned to snapdeal is different product.. This is not forst time thay cheated me.. I'm also compaint here but snapdeal saying the same reason. So please give me the permanent solution. They are saying i returned different product.. That is very serious cheating. I'm very scared. Please solve my problem......
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal — return related

 Pravin14460 on Apr 20, 2018
Order id: [protected]. I was ordered 14000 mobile but i received 1000 rs duplicate mobile. I create the return request for my order. But they are omit that. And saying some silly reasons. I'm also compaint here but snapdeal saying the same reason. So please give me the permanent solution. They are saying i was cancelled many orders. But i cancel that before dispatch so they are lose just 10+mb data. But now i lose 14000 myself. That is very serious cheating. I'm very scared. Please solve my problem....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — delivery man was so arrogant

 BeastBoy on Apr 20, 2018
Date:[protected]
Delivery guy contact number:- [protected]

This guy came to replace my product which was not the same i had ordered on 20th of aprail, he was so arrogant at first place and he was not ready to come at my place and he was like "come to the place where i am standing".

He was not looking in the mood of replacing the product, but when i went to the place where he was, he was gone to deliver some other product.

I called him and he said i will come tomorrow please go home.

He was so manner less while talking as if he is...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — ivoomi iv 505

 Aditya kaundal on Apr 19, 2018
I bought ivoomi iv 505 from snapdeal. Mobile is faulty and blinks constantly. I placed replacement order of the mobile very next day. But instead of replacing the faulty mobile, snapdeal send me address of service center at 45 sector chandigarh far away from my residence. On one hand it is matter of inconvenience for the customer and on the other hand highly unprofessional on the part of snapdeal. If i had the time to go to market then why shoul i go for online shopping. Kindly look into the matter and replace mobile at my home....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Snapdeal.com — fake call about winning tata safari.

 Shail Pa on Apr 19, 2018
Dear snap deal,
Today received an unknown call they said that we calling from snap deal and you wein tata safari throw luck draw. You can received your prize or cash rs 126000.after registration rs8500 we transfer your winning fund in your account.

Here one question that how to get stammer this email id and contact no also he have information that we latest purchase, it's not secure after this incident we closed all purchased item....
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — fraud

 Sk Rohit on Apr 19, 2018
Harassing me with different unknown no. Snapdeal asking me to deposit cash of 8500 as i am the lucky winner to receive tata safari car they are asking me to deposit cash as a registration fees and asking my personal account no. This is making me to take serious action against them. Kindly have a look on it.. They gave me account no of sbi to deposit money as soon as possible they sent it via sms they information is here. Snepdil online shopping pvt ltd manswear in tata nagar telco get no.01 ram mandir road govindpur jamshedpur jharkhand pin code. 831001 toll. No.[protected]... Name-rajiv ranjan...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Snapdeal.com — fastrack watch

 srikanth challas on Apr 18, 2018
Hi team,
I have received fastarck watch on 22/04/2108.

Watch was damaged, i have taken to the fastrack servicing center the shop keeper was refused to repair even though i have one year warranty, he saying that watch is a fake.

I believe in snapdeal they won't cheat their customers to sell these kind of products

I hope issue may resolved at earliest.

Model:fastracksports 3099m099m02
Order id:[protected]

Regards,
Srikanth
Gmail. Srikanthreddychallas@gmail.com...
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — loreal absolut spa shampoo n mask

 Harpreetkaur140790 on Apr 18, 2018
I ordered loreal combo when i used dat product i found out that the product is fake. I have used the product earlier but the product i ordered is completely different and fake. I want it to return n get my money back. The quantity n quality of product is not upto the mark. Selling duplicates of the original product. Please help me in resolving this issue as soon as possible....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Snapdeal.com — womens watch fastrack

 Waninabeel on Apr 18, 2018
Hi,
Myself syed nowsheen, i have ordered an item having order no.[protected] and sub order no.[protected] i. E womens fastrack watch. Which was scheduled to b delivered on 17of april but the status of the item shows that it had been delivered and sms was also sent on my no. But i havent recieved my order yet. Plxxxxx look into this matter as soon as possible...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — got a text from md snapdl which claims that I am selected as a winner of snapdeal monsoon lucky draw.

 Junaid Sumra on Apr 18, 2018
Got a text and then a call which guides me that i should pay 6500 as the processing fees and then i can claim the tata safari for which i was selected by the so called snapdeal monsoon lucky draw. Whats all these about. The caller claims that he is calling from snapdeal and is a assistant manager in your company. Matter to be taken in consideration. Thanks....
Complaint comments  Read comments Complaint category Unauthorized charges

Snapdeal.com — return request cancelled

 deepakj005 on Apr 17, 2018
Respected Sir,

I have recently purchased two products from snapdeal. It was 2 adidas trackpants. But the product was not as described and the quality of the material was not upto the cost price. I raised a return request, but the company denied and cancelled my return request. The told me that am not able to return products. I have spend 2024rs in total. So kindly help me with the issue.

Deepak J...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — harassing me by calling from unknown no.in the name of snapdeal

 Megh@ on Apr 17, 2018
Harassing me and abusing me in bad words with different unknown no. Don't have the manners to talk to girls. Snapdeal asking me to deposit cash of 8500 as i am the lucky winner to receive tata safari car they are asking me to deposit cash as a registration fees and asking my personal account no. This is making me to take serious action against them. Kindly have a look on it...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — not refund money yet

 Angie Ngoba Chakpu on Apr 16, 2018
Snap please return my money it’s already been 2 months my order I.d no [protected].i have tired to call and email you but no response from you guys thief Snapdeal .please don’t loot and give my money...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — return order cancelled

 Nitesh Khatarker on Apr 16, 2018
Maine shoes order kiye the but company se mujhe shoes size chhota diya jo maire size ka ni tha fir maine return process ki 2 deys maine wait kiya courier se pick up karne k liye but koi ni aaya jab maine courier wale ko bola ecom courier multai ko to unhone ka snapdeal se mujhe return ka koi mail ni aaya isliye m return ni kar sakta fir company ki taraf se maira return process cancelled kar diya ab maire money jo maine pay kar chuka tha ab kaise wapis lu mai....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — fake or duplicate shoes

 Vishnu Modi on Apr 16, 2018
I had purchased one adidas shoes through online mode from snapdeal and hardly use 15-20 days. The order details are as follows:

Snapdeal order id : [protected]

Order date : 24.02.2018

Receiving date : 03.03.2018

The shoes fabric break from soul and top front, it's shows how's quality of the shoes.

Shoes purchased in rs 1601.00, pls advise in so much cost and branded shoes what i aspect...

I baught adidas neo shoes from the snapdeal online shopping website. Later after doing some research on the shoes, i find...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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