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Snapdeal.com
Snapdeal
Customer satisfaction rating: 67%
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13863
COMPLAINTS
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Snapdeal.com

Snapdeal.com Customer Care

Snapdeal

Website:
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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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553
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1004
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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67%
StatisticsView Statistics
Complaints
13863
Pending
3477
Resolved
8270
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Snapdeal.com Complaints & Reviews

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B
Bappa123q
Jul 29, 2021
I am ordering two set(25 pec. In each set) of 3 layer mask in offer price Rs. 338, Bit today my items is delivered only one set with full amount. That's very disappointed for Snapdeal.
Please send me other one set or please provide the details for send back the received product.

I don't want money. I thought this amount will spend for some irresponsible venture.
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Jul 29, 2021

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    S
    Shalu [email protected]
    Jul 28, 2021
    This thread was updated on Jul 28, 2021
    Jul 27, 2021
    Maine payment kar diya h jo order kiya h order confirm nhi kiya gya 3 hours ho gye h
    Read full review and 1 responses →
    Jul 27, 2021

    Complaint Status

    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Shalu,

    Aapko huyi asuvidha ke liye hume khed hai. Kripya apni order ID share kare taaki hum aapki madad kar sake.

    Thanks!
    Team Snapdeal
    Reply
    1 Comment
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      S
      Sourabh [email protected]
      Jul 25, 2021
      I cancelled my order on snapdeal on 15 July 2021 they schedule pickup and next day delivery boy call me and confirm pickup location but he didn't came after waiting for 2-3 days I complaint snapdeal for this they assured me that my problem will be resolved in 48 hours but still he didn't came I again complaint they again told me to wait for 24 hours but still he didn't come.
      Read full review →
      Jul 25, 2021

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        H
        Hsussb
        Jul 23, 2021
        Bsish me hzjsiks dgdis bsish dhdibd bddiwhd dhdibd dhdibd bddiwhd had hand
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        Jul 23, 2021

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          H
          Hsussb
          Jul 23, 2021
          Gssiis dhdije dhdibd dgdis dhdiehf fhdishd fhdiebdhdis me either I have enough eye on the weather was nice to meet at the address you
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          Jul 23, 2021

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            Snapdeal.com — Regarding lucky draw

            S
            Sangeeta Kar
            Jul 23, 2021
            This thread was updated on Jul 23, 2021
            Jul 22, 2021
            Bengaluru, Karnataka
            Hi received letter and can from few of the snapdeal employee from Kolkata salt lake saying that I have won a prize of 9lacs...
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            Snapdeal.com — For snapdeal prize department

            M
            MUGESH KARTHIK
            Jul 22, 2021
            This thread was updated on Jul 22, 2021
            Jul 20, 2021
            Dear sir,
            I am already Recived to letter snapdeal post to my address
            My mistake my brother Scan to code snapdeal...
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            Snapdeal.com — Snapdeal not delivering, sending sms 'Delivered'

            V
            vvsya
            Jul 20, 2021
            This thread was updated on Jul 20, 2021
            Jul 18, 2021
            In May 2021, I ordered the following on Snapdeal:
            Product name: VeBNoR 3P Protective Mask With Nose Pin(100). Value...
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            S
            Srinivasarao veligatla
            Jul 20, 2021
            This thread was updated on Jul 20, 2021
            Jul 18, 2021
            Return request closed for order I'd:[protected]
            Read full review and 1 responses →
            Jul 18, 2021

            Complaint Status

            Snapdeal.com customer support has been notified about the posted complaint.
            Dear Customer,

            We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

            Thanks!
            Team Snapdeal
            Reply
            1 Comment
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              Snapdeal.com — Fake items delivered... Unable to return

              S
              Sreemankaushik
              Jul 28, 2021
              This thread was updated on Jul 28, 2021
              Jul 17, 2021
              Respected sir,
              I have the honour to inform you that i, kousik ghosh, have recently started again collecting rare indian...
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              Snapdeal.com — About defective product and they didn't replace and customer care executive call is not connected

              T
              Tufan kumar Mahato
              Jul 15, 2021
              Please don't bother me. please take your defective piece.
              The rescheduled option does not work on the website nor in-app....
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              Snapdeal.com — Poor product delivery by snapdeal an money not refunded

              S
              swadha11
              Jul 15, 2021
              This thread was updated on Jul 15, 2021
              Jul 14, 2021
              POOR PRODUCT DELIVERY BY SNAPDEAL AN MONEY NOT REFUNDED

              I had requested for return of the product (Genuine...
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              Snapdeal.com — Missing item in package

              H
              Hanamant I
              Jul 13, 2021
              This thread was updated on Jul 13, 2021
              Jul 13, 2021
              Ordered 2 item payed on COD.when am I opened that package only 1 item found.Same day contacted customer said that sorry for...
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              Snapdeal.com — Suborder ID: 46627826220

              S
              Shaik1405
              Jul 14, 2021
              This thread was updated on Jul 14, 2021
              Jul 13, 2021
              Suborder ID: [protected]
              Hi Team - For the above order number this product does not work as displayed or shown in your...
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              Snapdeal.com — I am complaining about snapdeal fraud... They had cheated me many times

              T
              Tanu 4 Tanu
              Jul 12, 2021
              This thread was updated on Jul 12, 2021
              Jul 12, 2021
              I had booked 2 products they sent me both of them but one product was cheap and bad quality when I received it I call them...
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              O
              [email protected]
              Jul 12, 2021
              This thread was updated on Jul 12, 2021
              Jul 11, 2021
              Hyderabad, Telangana
              Hi, I purchased pest repellent from Snapdeal.com product not maintained quality and it is not in working condition. I applied for return. Snapdeal is approved (5th Jul 2021) my request to take it return back. Still no one came for pickup as in today (11 jul 2021). Please do the needful to get my money back.
              Read full review and 1 responses →
              Jul 11, 2021

              Complaint Status

              Snapdeal.com customer support has been notified about the posted complaint.
              Dear Customer,

              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

              Thanks!
              Team Snapdeal
              Reply
              1 Comment
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                A
                Alfaz Pathan
                Jul 11, 2021
                Hi,

                I had ordered selfi ring light from snapdeal on
                Date: 2 july 2021.

                The order is worth Rs. 229

                We had paid the amount in cash.

                We had returned the product approximately 20 days ago and provided all the necessary details for refund, yet their is no refund being initiated till date.

                Every time we call they fake that refund will be initiated in next 24 hours but that never happened till date.

                They had lied that the bank details were not received in their mail box when we had sent it thrice.

                Upon asking repeatedly they agreed that the bank details are in the mailbox.

                Please help us get the refund.
                Read full review →
                Jul 11, 2021

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                  A
                  Alfaz Pathan
                  Jul 13, 2021
                  This thread was updated on Jul 13, 2021
                  Jul 11, 2021
                  Maine led ring light purchase ki thi jo ki Maine refund kr di hain bt 10 days above ho rhe hain mere paise avi tk refund nhi hue hain
                  Read full review and 1 responses →
                  Jul 11, 2021

                  Complaint Status

                  Snapdeal.com customer support has been notified about the posted complaint.
                  Hi Alfaz,

                  We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                  Thanks!
                  Team Snapdeal
                  Reply
                  1 Comment
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                    Snapdeal.com — Lucky scratch card coupon

                    A
                    Anagha Bhat
                    Jul 12, 2021
                    This thread was updated on Jul 12, 2021
                    Jul 10, 2021
                    Myself Anagha.I have received an urgent letter and got inside that, scratch card and a form.
                    So I filled and called...
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