Customer Care
Customer satisfaction rating: 53%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

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Snapdeal — poor quality of automatic toothpaste dispenser and toothbrush holder

 Abhinav14Pathak on Jan 19, 2018
Dear snapdeal team,

As i ordered many products along with Automatic Toothpaste Dispenser And Toothbrush Holder dated 07 Jan 2018. I received all items and found in same quality as they were shown in portal expect to Automatic Toothpaste Dispenser And Toothbrush Holder. This product is very poor in quality that is why i returned it and requested for refund.

In your portal for requesting the refund, there is no option of selecting "Poor Quality" that is why i selected defect in item option. Today i got your mail of returning the same product then i sent a mail in reply...
Complaint comments  Read comments [1]Complaint category Utility Services — flamingo heating belt empty packet

 neelam1947 on Jan 19, 2018
Placed an order with snapdeal under order no: [protected] & got that delivered on 17th jan as an empty packet. Raised a complaint on the same day but haven't got any call till now. Dont know what they are going to do on this. I am expecting a resolution but these people are not even bothered. This is the first time i have ordered something for my mother & i got everything except product. Please whosoever is reading this do not buy anything from snapdeal. They take the money in advance & do not deliver the product & when u ask for help they do not even pay attention....
Complaint comments  Read comments Complaint category Online Shopping — I have place return since more than a week and no one has come to pick up.

 Smruti Dash on Jan 18, 2018
My order Id: [protected]
I had ordered la briza black boots.
I have requested for return since last one week..but no one is coming to pick up.
Return request id: 45538710
Sub order id: [protected]
I can't even reschedule it neither able to contact customer care.
The status is showing pick up failed. But no one has contacted me yet for the pickup. I have emailed to the customer care of Snapdeal but they are not replying.
Moreover the boots are not even of my size....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — received damaged product against snapdeal order no. 20833210218

 kishorpatelindia on Jan 18, 2018
Dear sir / madam,

I received 15 lit american micronic geyser against order no. [protected] ordered in damaged condition on 16.01.18. As per company policy of easy return i have filed the refund request immediately against reference no. 45605578 on 16.01.18 evening.

Next day on 17.01.18 engineer visits and certifies that the said geyser received in damaged condition.

To my surprise we get an email on 17.01.18 saying that snapdeal do not have pick up arrangement from city like vadodara. Whereas while delivering the goods they do not face any issues related...
Complaint comments  Read comments Complaint category Water Heaters & Geysers — red kurti

 thakur-123 on Jan 17, 2018
They didnt deliever the item but i got message as
"your order has been deleivered" and asking my feed back
Moreover no proper communication channel to raise issue
They are giving false assurance as usual
What should i do?
The behaviour of snapdeal is worst than worst their logistic partner
From past 2 days saying same thing to wait for few hours but problem still persist
Verry annoying, they wasted my precious two days
Plz do something...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — order cancellation

 moideen kutty on Jan 17, 2018
I ordered a nike presto ultraflyknit blue running shoes, on 16 jan 2018 order id is [protected]. Now i want to cancel my order due to a large variation of price but i cant cancel my order, when i click 'cancel' button then the snapdeal shows 'this order cannot be cancelled as per our policy....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — refund not initiated yet

 Udayjn on Jan 16, 2018
Order id : [protected]
Reference no: 45353228
I ordered a gift box combo of belt and wallet for rs 750 cod. But quality was too low so i initiated return immediately but snapdeal is not refunding my money and saying one thing again and again that some of my transactions dont pass onternal checks and my account will be suspended. And blah blah blah... But i had only 2 orders with snapdeal including this one. They are not elaborating and not taking my case serious. No call suppoer from snapdeal is just worse. Please help me
I had also a return slip of item signed by picker of...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — I order a printer order id: 20800933447. but received a different item

 rameshpatel123777 on Jan 16, 2018
Dear sir

I have order a canon printer but received some other same brand printer but not received as i orderd. I inform to snapdeal also we raise a quary regarding this also complain no (Return request is under process [ticket id: 45567044].)

But till a date he not contact me regarding this. His support no is [protected] but not contact any person or support regarding this. This no is only for ivr touch option....
Complaint comments  Read comments [4]Complaint category Computers & Accessories — no refund

 jayasandeepkorlapati on Jan 16, 2018
I have purchased a nike track pant. It was not a perfect fit so i returned & gave perfect bank details. They said my bank details are not correct. I checked and gave perfect details (My first given details were same and perfect). Some women from snapdeal has called me & asked to give some other bank details as their system could not read my details (Which is their problem actually). Still i have given my another bank details. They told that i will get refund asap. I did not get till now. What should i do? Snapdeal is a big bluff or what??? In dat case il file a case on snapdeal. I'm very disappointed...
Complaint comments  Read comments [1]Complaint category Online Shopping — delivered damaged product

 liyaqat hussain kar on Jan 15, 2018
I have ordered datawind calling tablet from snapdeal. The item is damaged when i open the item at my home. Battery backup is very very very bad. So i can get the item return. The item delivery date is 10/01/2017. So the return product is at my home. When i open snapdeal app and go to my orders the return orders shows return request registered and after 5 days the order shows same. I was going to jammu on 20 january 2018. I want to say that if snapdeal did not pickup the damaged product in next 48 hours i could cross my limits and take action about snapdeal. Finally i want to say that you should...
Complaint comments  Read comments [1]Complaint category Mobile Handsets — fake perfumes received

 Chandan Seetharam on Jan 14, 2018
I placed an order for 2 x chanel no 5, 1 x chanel coco mademoiselle and 1 x hugo boss red perfumes on the 9th of january 2018. On the 14th of january totaling to rs 7184. The items were purchased in 3 separate orders.

The items were received by me, and were found to be fake, of extremely low quality.

Snapdeal has a 0 returns policy on perfumes, but has a guarantee that the items are genuine. This has proven to be false - the perfumes were but cheap imitations and not genuine. I am unable to return the products due to the 0 returns policy on perfumes, and there is no...
Complaint comments  Read comments [1]Complaint category Cosmetics — received wrong product i complaints several times but snapdeal customer care refused to help

 Pawan7008 on Jan 14, 2018
I have ordered powerpye 25 ltr uranium storage gyser on 2 nd jan which was delivered on 6th on jan but i received wrong item which is totally different from what i order i have complained several times to snapdeal but the deny to help please help...
My order no is order id: [protected].
My email id is - pawan.
My phone no - [protected]...
Complaint comments  Read comments [2]Complaint category Water Heaters & Geysers — about refund against cancelled item nike air max shoes

 amar3pathi on Jan 13, 2018
I have ordered an item of nike air max dhoes from my snapdeal account on 10 january 2018 but and pay from meastro sbi debit card. But due wrong side immediately cancelled the item before dispatch. But i did not get my refund of this item yet.

This is very disappointing
I have attached the screen shots of my order along with this application.

I hope for the positive response from you
Amardeep tripathi
Complaint comments  Read comments Complaint category Products & Services — defective and hazardous product delivered and snapdeal won't refund

 AshokJerry on Jan 13, 2018
I had ordered for an activa 32d60 80cm (32) full hd (Fhd) led television, worth a total of rs. 11, 395.00 (Inclusive of delivery charges of rs 5 and taxes) from snapdeal, through their website https:// on 9th january 2018 using my credit card.

The product was delivered on 12th january 2018, and was ordered without a technician's help as there was extra charges for installation. Upon installation, the product was found defective and hazardous to life as the above said television short-circuited and there was burning smell coming from the back of the television...
Complaint comments  Read comments Complaint category Electronics & Appliances — asian shoes future - 01 gray running shoes size: 7 uk

 ramesh curly on Jan 13, 2018
I was ordered for
Asian shoes futuer - 01 gray running shoes
Size: 7 uk order id: [protected] (1 item) details
Placed on 27 dec, 2017 but i got different item different size which have no use for me. I logde my complaint for replacement on 30/12/2017 response sucessfully. The detail of item i got is as:- asian wilto sports wear - size :- 8. If above item was not replaced i have compel to logde in consumer court....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — missing article from the order delivered

 Miten Rks on Jan 13, 2018
I ordered 3 cargo pants from snapdeal and received two packs said to be containing them and i subsequently made the cod but to my surprise each pack was containing only one pcs, i. E. One article was missing from it, besides this the received item was also different from what i ordered, so i immediately complained it with the snapdeal under the heading - i didn't get what i ordered and in comment box mentioned about the missing article, they put all the three items in return and refund and took back both the cargos but did not address about the missing article, i mailed them on 27.12.2017 about...
Complaint comments  Read comments Complaint category Online Shopping — return scheduled but not picked up even in 20 days

 Vikas Dhosiwal on Jan 12, 2018
I ordered protein with shaker free on 20 dec 2017 and i received it on 26 dec 2017 but there was no shaker in it. So i commanded to return it because replace option was not there. So since 26 december 2017 now its 12 january 2018 and no one is here to pickup my order. Everytime i mail them they reply with the same copy paste mail that we will pickup in 2-3 days. But every other day the return is scheduled and executive is out for pickup but within 15-30 min. It gets failed. I don’t know what to do i am fed up and never going to use snapdeal again in my life...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Snapdeal — products is not original

 Salimrsheikh on Jan 12, 2018
I've ordered perfume from snapdeal and when i received the product and checked everything was fake not an original product and i requested for return.. They didn't took the request and later on i complained again they only accepted 2 products for return and other 2 perfume they didn't accepted for return and all i've requested for return the time i received the products and checked every single products is fake... I've complaint again for return buh no action again that complain... They are not even replying nor taking any actions... Please do the needful...
Complaint comments  Read comments Complaint category Health & Beauty — jacket non-refundable money in my account. on Jan 11, 2018
My self Sh. Rahul Sood R/o 122-A Ghondli Krishna Nagar, Delhi-110051 and my mobile no. is [protected], my snap deal order id is "[protected]". I had send a return request and a delivery man taken up the parcel from my place, but today[protected] again the same item is delivered on my address, and now no return request tab is showing on your app, so its a request to you to pick it up back from my above mentioned address and refund my amount in my account(which is already given in your snap deal app).
Its a humble request and waiting for a prompt reply from your side.
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — cheated by snapdeal company by providing the product which i have not ordered and product cost is very very low as compared to my ordered product..

 Irfan Jan on Jan 11, 2018
I have ordered two books from snapdeal worth rs 486... But as i recived the order i was surprised to see that some old book has been placed in my parcel whose code is less than 100... Even i emailed them and ask them to replace the product but they assured me that they will sort out my problem and will provide my original product means which actually i have ordered within 2days.. But it is 5 th day till date they are neither replying my emails nor have provided my product... I request you to please look into the matter as a student i was in dare need of these books but to trust on snapdeal it was...
Complaint comments  Read comments Complaint category Online Shopping

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