Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 50%
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10129
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 92 1269 2126
[Customer Care]
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804
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716
+91 11 4637 1100
[Customer Care]
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108
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
50%
Complaints
10129
Pending
4505
Resolved
3972
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (2902)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — swipe conect power 4g/refund/return

 Proveen Kumar on Sep 20, 2017
Hi
Sir my order I'd is 19695741028 and sub order code 24460883560. I order swipe phone at 16 august and I got the phone then I had problems in that phone about heating and restarting itself. I complaint snapdeal they said the will quality check then they will replace and they did and sent me other phone and I got same heating and keyboard and restarting problem then again I call there they said send us we will refund you then I sent back in the same parking in I got the phone this time they said there is not a baarcode. We can't refund you. I said ok don't refund me but athletes solve the...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — I got call regarding a product they took money but nothing came

 Nirath on Sep 19, 2017
I got a call from 9918093614 and morning and it showed true caller Snapdeal they told about a gift and asked me to purchase 4000 Rs worth something's the whole day I could call and they told me to pay through Paytm the pay tm accounts also was Snapdeal.i got a genuine mail from snapdeal domain.when I did transfer money I got confirmation of product and I phone as gift.but then now the no says switched off.he also gave me confirmations on my other orders .so i had to believe I'm lost....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — complain on not getting product and said gift

 D Kalita on Sep 19, 2017
You have been received Rs5000.00 on 08/09/2017 through no. 8232825490 WalletTxnID 14352862850 for Rs2000.00 and WalletTxnID 14352669326 for Rs3000.00 for sending a Micromax mobile for Rs5650.00 with a gift of laptop computer.All communication made by you through pH.no.8336022915. You have given messages for giving gift. Till now I have not got anything.Said money paid through Paytm.Immediately REFUND the money.
If you are dacoit, thief or terrorist....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — s s kripa foldable storage rack. 3.5 feet

 Sunil Dut on Sep 19, 2017
I have a order on 01-09 2017 (order id - 19790643505 and sub order id 24475318778) and it is delivered on 11- 09-2017 and the product is defective and on the same day I have return refund request sent to the Snapdeal ( refund request id 43725193) but 19.9.2017 at 8.30 am any Snapdeal executive pick the product from my address not a call to me. Please solve the problem and take necessary action.

SUNIL DUT
DYAL SINGH COLLEGE
KARNAL...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — fake nike pair of shoes

 ebad ahmad on Sep 19, 2017
I ordered a pair of nike shoes but got fake shoes instead.

The box had a different model name and also the barcode on the tongue of the shoe did not match with the barcode on the box.

On the very first day i went running with the shoes on, when i retured home i saw thatthe label on the tongue slightly came-off.

Then i realised that this may be the fake one and then i checked the barcode and it did not match nor it was scanned by the barcode scanner in my phone....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — received duplicate product

 Chitra Kathirvel on Sep 18, 2017
I ordered a matrix hair serum 100ml on snapdeal via order id 19786485453 sub order id 24470604044 and found they sent a duplicate product. Its not serum at all. They filled up some oil and sent me. Worst experience with snapdeal. I am a genuine customer of freecharge and had a wonderful experience with them. But didn't expect this from the snapdeal. I claimed for refund and the courier pick up person told he won't receive the product from me stating that he wants the original package that they dispatched alongwith the original invoice. But i didnt have that at that time. Kindly take appropriate...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Snapdeal.com — snapdeal customer care is a automated machine how can we talk with machine

 Honest India on Sep 18, 2017
I have 3 complaints:

1). Snapdeal order no. 19811034357 is not delivered to me but the status is showing it is delivered. Tried to contact custmer care but that is a machine which cant solve my problem. Please help me in this matter. It was a prepaid order, so either they should refund or deliver the product to the correct address.

2). Order no.197956508448 has 3 items:

1. Lil orchid dress:. Suborder id 24481086588 was returned due to size issues, and snapdeal status says refund successful, but i didn't get my money. Please help. It is really frustrating.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — unable to get refund money not the product from snapdeal

 Shravya2021 on Sep 17, 2017
I recently ordered (14 july 2017) "kitchen pro 42 pcs dinner set with serving spoons" from snapdeal with order id: 19481156710. I was having 1500 snapdeal voucher which i applied while paying for the product and remaining through my credit card. There was nothing like no refund for that item so after receiving the product i didn't like the quality of the product and claimed for the return policy and also for refund. A guy came for picking up the product so i handed it to him. After few days i again came to know that they has sent that product to my place again. But i shifted from that place and...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — not refund money rs. 6990

 Utpal Ghosh on Sep 17, 2017
Dear sir/madam,
I inform you that on 23/08/2017 got a mail from snapdeal.com and call from mr. Akash barma, number 09832626746 regarding below e-mail details.

After that i booked on 23/08/2017 a samsung galaxy j2 (8 gb) and make payment rs 6990 through snap deal paytm number 7059788339, and get a massage (We have received your order samsung galaxy j2 (8gb) rs. 6990/- order id - #216548288845512 and yuor gift lg washing machin white colour. Order id - #125640550418695. You can expect delivery by sat 27th august. Thank you. Snapdeal.com) order received. Registration no is -...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — touchstone gem necklace defective

 Dhana Nambiar on Sep 17, 2017
The touchstone necklace i purchased& delivered today is defective. Stone is missing. Instead of that u provide me a navratna necklace set. I don' t need the money back but replcement to b done fast. A1184462
Pwnsl_435-01ae-g please send the navratna necklace & earing set. Colour of the chain behind is also not properly polished. I have purchased many products through but no complaints so far...
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — return not registered

 Mdmans93 on Sep 17, 2017
I buy in snapdeal samsung power bank 11300 may. My order id:19836100074. But snapdeal provided fake product. This is not original. Duplicate product give. I request for return but snapdeal customer call we are don't return your product. Pls help me. My reference number for return :43809271...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — regarding fake earphones

 viscous97 on Sep 16, 2017
Hi,
I bought Samsung earphones from snapdeal.but as soon as I got the product, I found that it was fake as one can judge just by seeing the branding and packaging of the product.but when I returned it, Snapdeal refused to do the same by saying that it was rejected by our quality check team.
How ridiculous these people have their return policy unlike Flipkart and Amazon?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — airguns, air-pistols, knives, swords

 Priyanka17Thakur on Sep 16, 2017
Sir,

My humble apologies to anyone who might consider me a whistle-blower and those who's interests, both business or otherwise, may be hampered due to my statements.

I would like to begin by questioning the law governing online sites where they are free to sell products, both legal and illegal, and why there is absence of any kind of Governance over these sites ?

The case in point is Flipkart.com which is openly selling Air Guns and Air Pistols under the category of Toys, Tablet Cases and Covers.

I must point out that as per Arms Rule...
Complaint comments  Read comments Complaint category Sports & Recreation

Snapdeal.com — crop top

 bunnu bunni on Sep 16, 2017
I returned the crop due to the size problem its been 1 month and i haven't recieved my refund back its still showing pending what should i do i have emailed them alot but only the robotic mails come statuing help which is not even working and the helpline no 9212692126 doesn't specify anything about return what should i do now i have not faced this problem with any site except this site...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — unable to return a product

 swetha1 on Sep 16, 2017
I ordered a wooden floating shelf from snapdeal and the product was not at all good. When you touch the product the color from it would be all over your hands and how could you imagine to place this over a wall, hence i placed a return but i received an email saying that this return request is cancelled and could not be returned. When i purchased the product, it was shown that it is covered under 100% payment protection, even now if i navigate to the product it says, 100% payment protection, i tried contacting them on their customer care but there is only ivr and i could not get in touch with them....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — goods delivered without serial number

 Rikin V. Shah on Sep 15, 2017
I have purchased 1 intex power bank from snapdeal.com & the seller is staunch e-tail services llp.

Staunch e-tail services
Llp_kunda_vl
Warehouse 10 bigha, 15 bijwas, out of
Khasra no.264/1 (1-04).265 (4-16) and
266 (4/15), khasra no.247 min (3-01), 248 (4-
16) and 249/1 min (0-19), village-hiran
Kudna,
City delhi / state delhi
Pin 110041
Company's vat tin : 07256939828
Company's cstno : 07256939828

I have received the same as on 13.12.2016 & now a days it is under waranty.

At the...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — extenal hard disk

 sathya1975 on Sep 15, 2017
Dear sir,
i am sathyamoorthy your customer last 4 years my rg.no: 9886817839, 01/09/2017 this date order to snap deal web site ( external hard disk) payment mode debit card via payment has successful still now goods not received, & refund not received what happen going on your service what i do next step pls corporate with me my contact no: 9886817839
mail: sathyamoorthy1975@gmail.com

best regards

sathyamoorthy u...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Snapdeal.com — aqua grand water puriier

 Samir sharma9676 on Sep 14, 2017
When the service provider open to install this product there is not an any (Adaptor) in an asseseries with this product so without an (Adaptor) this product is not working. Order id of this product is - (19820726567)
Please help me to solve this problem.

Samir sarma
Mob - 9719020450...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — wrong laptop battery not refunded money order id 19590153334

 aziz makda on Sep 14, 2017
Hello
My order id 19590153334
I have been notifying since the day i requested to return that snapdeal will collect wrong battery and refund my money to the account.
Till now no one came to collect nor i recieved my money back and now i can see return request closed.
I haven't receive any call nor no one came for it.
Is this the way you are handling your customers??
I want answer otherwise i have to take legal action
Aziz makda
9327787177
7069804520...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Snapdeal.com — refuse to return as per their policy

 n_ar on Sep 14, 2017
Hi,

I ordered a watch from snapdeal and as per their return policy of "incorrect fit" i requested for a return since it did not fit me correctly.

Snapdeal refused the return giving reasons that the product was not damaged.

As per their policy on website they allow returns under the criteria of "wrong size" but they dont abide by their policies.

Cheats! They are out to fleece customers. They are harassing customers and giving lame excuses....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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