Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 58%
Submit a Complaint
11039
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
58%
Complaints
11039
Pending
4043
Resolved
5361
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3345)

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Snapdeal.com Complaints & Reviews

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Snapdeal — personal data breach

 Eshwar Gupta on Sep 22, 2018
I got a call stating that I won this and that for purchasing this on snapdeal. He was accurate about my ordered product and my address. I knew he was trying to fool me so when he understood that I m not gonna give him a single penny, started abusing me and threatened me that he has all the details of mine.
Tried to call customer care no. But as always u never get to talk . Only prerecorded options are there.
.
The only unanswered question of mine and thousand others(having same kind of complain)...is ...how our personal details been reached to these fraudsters and why snapdeal...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — return request was not processed rather closed behind my back.

 Anurag9999 on Sep 22, 2018
Hi,

I ordered a recliner chair from snapdeal, however, requested return on 16th August. I have tried to reach to them on different forum and call centers but they are not reachable. Since the return request, I am getting weekly messages that your request is being processed but nothing has been done yet. Today, I was shocked to learn that they have closed my request without providing me a resolution and I cannot have a say about it. They are not reachable till now....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — damaged product received

 Prasant Pradhan on Sep 22, 2018
I purchased ZXG Men Watch Business Watch Casual Quartz Watch Silicon Analog watch from snapdeal online company.I received it on 21.09.2018 at 6.30 PM. The cover was sealed but the product inside was damaged. It seems that the product has been deliberately damaged as it is a non-replaceable item. After opening the seal i was shocked and wondered. the product is not at all in usable conditions. It is absolutely of n use....
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — replacement request closed

 Tej Patil on Sep 22, 2018
I ordered 1 unit of "Adbeni imported beauty styler". The issue with it was I had 1 missing part and the trimmer blade was faulty. You can feel it scratching your skin. They main purpose was to use over sensitive bikini lines. I ordered the product and was delivered on 16th September 2018 I opted for replacement, on 20th I got a message that my Request has been closed. Do take the necessary steps....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal — I have still not received my refund amount

 Sangmu Lepcha on Sep 21, 2018
My name is Sangmu Lepcha ... I had requested for a refund amount in Snapdeal and it said it's on process since September 11 and still I haven't received my amount... I had ordered the item through cash on delivery now they are asking me to provide the bank details in PDF format which is really complicated ...I tried to contact them but m not receiving any satisfactory replies .. I even asked for the customer care representative number so that I could talk to them but they are not providing me with the number... If any one could give me the number please give me so that I can talk to them directly...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — refund of cancelled order which was picked up 20 days back

 Ashwani Kumar_007 on Sep 21, 2018
I had request return for this item (Order Id - [protected], Nike Blue Flip Flops). The item has already been picked from my house 20 days back and I am still getting a message that it will be picked up at some date and there has been no refund. Please help with my refund. I have tried to call the customer care help line and also emailed to the customer care email but got no response from the same. Is this some kind of fraud?

Thanks
Ashwani
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — delivery of the product

 Parth Gala on Sep 21, 2018
Very bad experience with the delivery. I ordered a watch from snapdeal on 30th august 2018. The product was to be delivered within 7 days. But don't know what was issue the delivery date was going on extending. They were also not able to give proper response to my issue. It was a very bad experience from snapdeal. The previous delivery of different products was on time but thsi they took almost 20-25 days to deliver my product....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — regarding refund of my online purchase of jsb foot massager

 Kartikbansal97 on Sep 21, 2018
Snapdeal cheated me i've ordered jsb foot massager from snapdeal for rs 10701.. I have not received its adapter so i initiated its return... And after its successful pickup its around more than 10 days gone... Snapdeal is not ready to provide me its refund... No customer support no customer care... I've sent almost 50. Mails to them... No support till yet... Please help me...
They are sending same mail. Each and everytime... Not ready to read what i've written in the mail or not.. They are simply saying allow us 48 hours more and more... And thats it... Its almost 240. Hours gone
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — item not delivered

 Rameshwar Kumar Singh on Sep 21, 2018
Maine ek oder kiya snapdeal se jiska oder id [protected] aur sub oder id [protected] . Hai . Yeh maine 12 sep ko oder kiya then 17 se ko yeh deliver bhi dikha raha hai . But yeh mere ko nhi mila . Na hi koi phn aaya . So maine snapdeal pe mail bhi kiya but koi aacha response nhi hain . So plz resolve my problem .Maine customer care se baat karni chahi but mujse unse baat nhi ho pa rhi hain ....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — about refund [Resolved]

 Vijaybbu on Sep 21, 2018
Dear sir, maine fastrack ka wrist watch snapdragon se online shopping kia tha aur watch duplicate nikla to maine return kar dia but delivery boy ne watch ko change kar dia aur dusra watch submit kar dia, kyuki jab maine watch delivery boy ko dia to vo ache se check kar ke rakha but an snapdragon wale product reject kar ke mere paise bhi refund nahi kar rahe.
Order id-[protected]
Date of booking-06/09/2018
Receiving date-10/09/2018
Return date-11/09/2018...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — trust pay policy is fake. products delivered not genuine.

 Chitra Ranjan Gogoi on Sep 21, 2018
Ordereda fastrack watch model 3039sm002 order no. [protected].
Snapdeal delivered me a totally fake product.
No product details punch at back and chain.
Complain not about money but how can they play games with their customers.
Maximum products received from snapdeal looks like picked from road side vendor. Packing was also not quality packing.
No bar code sticker available at the product....
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — the item is damaged

 Chandrakanth Achar on Sep 21, 2018
The item which i purchased for my son was found broken and there is no formal reason, the blue dart person called me pick up the item and then denied stating that "i have cancelled" and i was waiting for them whole day at home, and now my call is not at all connecting to customer care, worst service....
Complaint comments  Read comments Complaint category Kids & Baby

Snapdeal.com — micromax l1161

 Ankushaa on Sep 21, 2018
Maine snap deal se online laptop kharida hai. Mujhe defect laptop diya hai. Ab sanpdeal mujhe laptop reples bhi nahi de raha or refund bhi nahi de raha. My order id:-[protected]. Snapdeal from company hi...
Complaint comments  Read comments [2]Complaint category Online Shopping

Snapdeal.com — casio g-shock ga-110gb

 Arsh Dogra on Sep 21, 2018
I have purchased casio g-shock from snapdeal, in which there is no warranty card inside the box, so how would they give warranty or how i would claim warranty???
Before purchasing they told snapdeal only sell original products with product's warranty card but there is no warranty card and user guide also missing many things were missing. Please tell how i claim warranty for the watch. There is no original case of casio g-shock....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — micromax canvas l1161 return [Resolved]

 Ankushaa on Sep 20, 2018
Courier service has given me a bad impression of snapdeal. I have requested to return an order from snapdeal and its been two weeks that the product is still with me. I am coordinating with snapdeal and raised complaint many times but resolution is not given yet. Call Mi.[protected] order id.[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — running jogging armband sports cell phone case holder

 jasmine singh on Sep 20, 2018
I have placed order for Running Jogging Armband Sports Cellphone Case Holder for Mobile Phone on your website with Order ID: [protected] (1 Item). Order was Placed on 07 July 2018. Today date is- 20 sep 2018. Till now i have not received my order. Payment is already done by me through credit card. In future i will not order anything from Snapdeal . Nw you refund my money or give my order to the defined address.

PATHETIC SERVICE BY SNAPDEAL...!!! THEY ATARTED DOING FRAUD CALLS ALSO...
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — running jogging armband sports cell phone case holder

 jasmine singh on Sep 20, 2018
I have placed order for Running Jogging Armband Sports Cellphone Case Holder for Mobile Phone on your website with Order ID: [protected] (1 Item). Order was Placed on 07 July 2018. Today date is- 20 sep 2018. Till now i have not received my order. Payment is already done by me through credit card. In future i will not order anything from Snapdeal . Now you refund my money or give my order to the defined address.

PATHETIC SERVICE BY SNAPDEAL...!!! SNAPDEAL EXECUTIVE CALLED ME TO ASK MY ATM NO. & CVV WITH OTP FOR REFUND PROCESS... SEE WHAT KIND OF FRAUD THESE COMPANIES ARE DOING.. BE...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — xelectron led 15 inch digital photo frame

 Satpalkapoor on Sep 20, 2018
I had ordered xelectron led 15 inch digital photo frame vide order id: [protected] dated on 11 sep, 2018. I had received the item on 15/9 and on same day i had raised return request as the item was not of the required quality / as per the claim of the seller / details were not properly mentioned on site.in reply, i had received sms saying that the request is being processed and confirmation will be sent within 24 hrs. However, no response was received thereafter and on checking the status on the site, i was surprised to note that the return request had been closed on 17/9 without assigning any reason...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Snapdeal.com — received fake nike shoes

 Ajinkya J on Sep 20, 2018
I ordered nike thea white shoes on snapdeal & received fake nike shoes probably 1st copy shoes. Snapdeal claim that they provide original products but delivered me fake shoes....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — fake lucky draw

 Maryruth Minj on Sep 20, 2018
Hello,

I received a call from a (So called) snap deal employee for lucky draw of some safari car.
Stating you can either take the car or cash equivalent of it and for that you need to register by paying a particular amount in the account of the director of snapdeal company.
I asked for authenticity of it like an email from the company but he replied that a msg has already been send in your mobile number and he denied sending emails for lucky draw. This anyhow made me sure that there is no such thing like lucky draw and these were all frauds.

So, the...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

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