Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 59%
Submit a Complaint
11513
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
59%
Complaints
11513
Pending
4125
Resolved
5692
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3513)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — data breach + fraud detected

 Aakanksha Dimri on Nov 19, 2018
Hello Team,

I purchased a product from your website on 10th Nov, ASIAN Multi-colour Shoes, Pack of 2, Combo Order ID: [protected]

Today, 19th November Morning i got a call from an individual (+91-[protected]) claiming to be a company representative.
He had my following personal details -- Name, Address, Phone Number

He went on to explaining how i have won a lucky draw and won a car and demanded identity proof and Rs11500 to be deposited to company's Managing Director.
I'm aware of such frauds and i disconnected his call along with flagging...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Snapdeal.com — product not received but says delivered

 Arun Kumar jatoth on Nov 18, 2018
I have ordered track pant on 5th november 2018. My order status says the product is successfully delivered on 11th November but i did not revive my product upto now. Its been more than a week. I mailed the customer but they say the product is delivered. There is no customer care number to talk. I tried to email and they say the same and will look into it. How can i talk to them?...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — fake product

 Anshul uppal on Nov 18, 2018
I had orderd schwarkopf hc repair rescue shampoo and the product is totally fake ... Its vryvshameful activity of snapdeal. Do some strict action and send us the original product otherwise i took vry strict action against snpdeal otgerwise i am informinf the scwarzkopf company and took some legal action aginst the company nd their products .. U r playing with customers emotions we believed u and u in return u did this with custoner and thank god m not using it on my hairs i jst checked on my hand and the product is totally fake...
Complaint comments  Read comments Complaint category Health & Beauty

Snapdeal.com — order not received but I have received of successful delivered

 Hemangi Gurav on Nov 18, 2018
I have placed my order on 14sep2018 and the estimated time of delivery was 13-17th nov 2018 and yes i waited for my delivery to come and it's still not arrived and i have received message of the product is been successfully delivered
Kindly report this issue and look into it or i m going to raise complaint against the snap deal (3rd class level online shopping website and the worst one)...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — prepaid ordered product not delivered but status show as delivered

 yprreddy on Nov 18, 2018
I ordered craftam monk buddha statue vide order id [protected] on 2nd november 2018. I ordered on prepaid basis and paid the amount rs 238/-. I received sms to my phone and informed confirmation of order and that it will be delivered by 12th november 2018. On 11th november i recieved a message saying that item is delivered vide delivery id [protected]. There is no details of courier boy or his phone no in the message. The item is not delivered and i did not receive any phone from the courier boy. Please go through the matter do justice for me....
Complaint comments  Read comments Complaint category Movement & Delivery

Snapdeal.com — kino ki cleansing foot pad

 Parvathy Thakkar on Nov 17, 2018
I had ordered kinoki cleansing detox pads. The cover of the box says that the packet should contain 10 pads, but when opened found that there are only 5 pads in it. The outer box was opened and sealed with tape. I have paid rs. 255/- for the same. Either there has been some mistake while packing the product or otherwise the courier company has opened and taken 5 of them....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — timex t002e1113 leather analog watch

 Subham nandi on Nov 17, 2018
I brought timex watch of 340 rs and i refund it due to bad lather quality. I refund it at 6 nov 2018 yet i did not i get my refund while snapdeal order status showing my refund will be initiated after 13 nov 2018 and it's 17 nov 2018. Snapdeal showing very worst customer care. Really it's very disappointing. I will not do any purchase again in snapdeal if snapdeal not refund my amount. Wrost purchasing site. I request please refund my amount....
Complaint comments  Read comments Complaint category Credit Cards

Snapdeal.com — offer to gift a card

 Kinari on Nov 17, 2018
Welcome to
Snapdeal
Dear customer, congratulation!
You are the lucky winner of
1st prize, mahindra xuv500
Two options for receiving your prize
1-home delivery, or,
2-marketing value
(Rs-16, 96, 000)
Tds-8, 500
Tr charge-11, 500
Contact us:-[protected]
Help center:-
[protected]
Is this message from your company or it’s a fake message.
As i had received calls from this number asking for aadhar card details and bank transfer of rs.11, 500/-
Please suggest....
Complaint comments  Read comments Complaint category Other

Snapdeal.com — received 1 bottle of edt instead of a pack of 2

 Sanyukta Bhattacharya on Nov 17, 2018
Instead of a pack of 2 bottles of edt, i recvd. A pack of 1 bottle. On complaining, a pick-up man was sent who refused taking it. After complaining repeatedly, a pick-up schedule is fixed and then a message comes saying, pick-up failed due to incomplete address which is ridiculous. The pick-up man is the same one who had delivered the incorrect product and has delivered me 2other items in the last month. Please take necessary action....
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — fastrack watch

 sidanahitesh@yahoo.com on Nov 16, 2018
I have sent complaint to sna[pdeal regarding my fast track watch delivered to me on 31.10.2018 that how much frustrated i was to know the quality of this product from my brother to whom i gifted it, he returned it to me back and i observed that it not even a second class product and
Has very cheap machinery inside it
Snapdeal persons firstly did not replied to my query & when i drop a email to them they answered that for return of product window is opened for 7 days only
Which is not my complaint, i complaint for a duplicate product...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — refund of my order

 pariveda preetham on Nov 16, 2018
I have order the product vizio 7 keyboard for tablet-VZLKB7-01(black) on 20/10/18. they delivered me a defective one and I returned it.My refund was initiated on 5 November 2018 but I didn't get any refund till now and all my efforts to reach their customer service executive have been a waste of time. Company hasn't responded for any of my queries . I am very unsatisfied with the company response and order delivery issue. My suborder ID is
[protected].My reference no for the refund is 74056638310830919611343/.
I am expecting a response as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — late delivery beyond the assured time

 dinesha.narayan on Nov 16, 2018
Order [protected] dated 1st nov 2018 and still to get the delivery and every day the portal showing that order update material will be delivered today and today it was showing attempt to deliver your woodelands belt was unsuccesful without delivery boy reached the destination, i called the delivery person as per sms dated 15/11 1848 hrs mr sudhir rajendra [protected] and he was not well and planned to deliver the material tomorrow 17th nov.
Pl tell me is their any necessity to wait for the material for 17days.
Pl check and confirm
Dinesha
[protected]...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — scratch coupon code prize of1000000and 100000 rs certificate winner of snapdeal.con.com.

 Sneh Sehgal on Nov 16, 2018
Sir 13Nov 2018 i received one letter with the information of[protected]Lacs) Prize money after scratch the card coupon and 100000Rs winning cash certificate be there with this letter.According to their advice i send my scratch coupon code to Help line of Snapdeal number.After that one person was continuesily contacting me since morning till evening for insisting me and guiding me to deposite the money with the account of Mr bhou sahib shivdasani in SBI account, I send 11000, rs+22000rs+55000rs total for GST and service charges.And he gave me full confidence that this prize amount will be transfered...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Snapdeal.com — status shows delivered, but it was not received by me

 sana jafri on Nov 16, 2018
I have ordered 2 lipsticks from snapdeal with order id [protected]. 1 lipstick with suborder id [protected] which was shipped through blue dart courier services, status showed delivered but that was not received by me neither my office mates, neighbours and family members. The other lipstick with the same order id [protected] with sub order id [protected] was delivered successfully to me....
Complaint comments  Read comments [1]Complaint category Cosmetics

Snapdeal.com — deliver

 akhil eswar on Nov 16, 2018
As i placed an order of pause grey high neck t-shirt with order id: [protected] on 31 oct i didn't got any call or anything until now and now they have been cancelled my order with placing the complaint as customer id worst site i have ever seen how can you be such reckless with the order. I was waiting from long time for that t shirt there is no door lock also without informing or contacting the customer how can you guys can cancel the order and previously i bought another order from this site that was also worst product and delivery also not satisfactory...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — casio edifice 5345 efr 539

 Saurabh Satish Deshmukh on Nov 16, 2018
The watch is a fake.
It does not carry original markings.

Request immediate return.

Please refer the attached photograph.
The "japan movement" marking is missing at the base of the inner dial.
Its a fake product. Kindly discourage this practice as its a serious malpractice.
I request immediate solution.

Selling counterfeit products is an offence.
7 day return policy is subjected to authentic products. How can there be any policy for counterfeit products.

I am afraid, i will have to escalate the matter...
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — payment issue

 Faroza on Nov 16, 2018
I have a serious issue with my payment. I have waited a long time for my order and after 10 days i got the message that ur order was cancelled. Very disappointing! But the problem is that bank blocked my debit card through i have paid for my order nd u have initiated the refund process. Altough i sent a lots of message about my card issuence, but u people are not listening. Take the initiative and i vl specify my new card details
Email.. Farozanazir97@gmail.com...
Complaint comments  Read comments [1]Complaint category Education

Snapdeal.com — snapdeal prize money department

 Girish Lakshmipathy on Nov 15, 2018
Hi this girish.. I got a letter from snapdeal prize department 14/11/2018. That you have won 100000... Plus scratch coupon..in that scratch coupon 1000000. Prize money was their... And i got the call from the department person... To claim this amount 9500.. So i paid... They told i will credit in 2 min still not tranfred.. And again i got the call.. The told make process fees, noc fees, other fees... Etc.. I paid totally 84300. Rupees. And i got the sms like 1100000 as been transfred... Now again i got the call from bank manager to claim the amount.. Make gst your a/cxxxxxxxxxxxx4542. Transfer with...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Snapdeal.com — fake product

 Diyajabbar on Nov 15, 2018
I have ordered professional series shampoo and hair mask from snapdeal. What i recieved was an absolutely fake one. All the writings where tampered the bottle itself was of poor quality. And gues what when i contacted the loreal india customer care... They dont deliver it through any of online sites as it is a professional series!!!
Snapdeal has been fooling around all those people, even those who havent ordered these product, by putting this item up on their website!!!...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Snapdeal.com — duplicate pukhraj gemstone

 Biswajit1990 on Nov 14, 2018
I ordered a pukhraj gem stone in snapdeal, when i got it, it was a duplicate and fake gem, and fully different then actual images, and when i processed for return it then it was written that as per policy it is non returnable, now i am fully hopeless and lost trust from snapdeal. Please do the needful take action against it as i am fully helpless
My order id - [protected]
Price - rs. 2950.00...
Complaint comments  Read comments Complaint category Online Shopping

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