Customer Care
Customer satisfaction rating: 52%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100
[Customer Care]
+91 92 1269 2126
[Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — motorola moto surround wireless bluetooth headsets

 Vinod kumar sundara on Nov 17, 2017
What was the thing your Snapdeal team has followed after the above reply to my complaint dated 06/Nov/2017. You guys are simply letting the time go and infact everything is recording and each and every proof is maintaining by me infact you can check the same very soon. If this is the situation I need to follow still, then I'll follow my own way. Today also I visited the Kakinada Motorola service centre and the answer from them is same as before and they suggested us to meet Rajahmundry branch and then we called to Rajahmundry branch they also said the same story that it can't be repaired...
Complaint comments  Read comments Complaint category Online Shopping — kechoada k55

 Shabir Ahmad Ahanger on Nov 17, 2017
I ordered a kechoada k55 plus Gold, order number [protected]... phone from snapdeal but received only the package of phone without phone..I said the courier boy to get it back.. But he said I can not do anything in this matter... I am only a courier and nothing else... Contact the customer... I tried my best.. But all in vain... Please don't trust SNAPDEAL
Complaint comments  Read comments Complaint category Schools — damaged product not returning

 ashu858186 on Nov 16, 2017
The product i have given is weston 32 inch ready led tv, order id-[protected], and ticket id for replacement is-44332654
I have received the product approx 1.5 month before or that item was damaged so i was done the replacement or return request but no one is responed for this then i was send the product to the delhi through coorier after readen the return policy of snapdeal but their's no one is taking the product
Now tell me what should i do...
Complaint comments  Read comments [1]Complaint category TVs — request for return and replacement

 Tanaji khot on Nov 16, 2017
Snapdeal team

My order no. Is [protected] for oppo a37 16gb gold but you deliveredd me oppo a37 16gb black mobile
I requested you for replacement on 6 nov. 2017
I recived massage for replacement request registered and your team will call me within 24 hours. From 6 nov. 2017 to 16 nov 2017 i havent got any single call. Pls contact me
I requested you for replacement once again...
Complaint comments  Read comments Complaint category Mobile Handsets — i have been charged rs.113.00 more than mrp in rs 770.00

 manas mahana on Nov 15, 2017
By searching for yonex string nanogy 99 i found it was available in my area with pin 764020, so i purchased it through cash on delivery. Also i have been delivered the product in time n i was happy with my purchase. I opened my product with happy eyes n again i got elated to find the product in good condition. But when i saw the price in the backside of the cover, i got shocked as i was cheated with rs.113.00 straight more than the mrp written i. E. Rs.770.00.
So now i don't want to return my product as it is my necessity n i actually want it. But again i don't want to be cheated and the...
Complaint comments  Read comments Complaint category Sports & Recreation — returned the item but payment not received

 Megaha Shivu on Nov 17, 2017
We Have Placed Order for
Item 1
Shree Hans Creation Blue Georgette Anarkali Semi Stitched [protected]
for Rs 800 and gave us some different thing and after that when we said them to refund they took it back and gave some code saying keep it,
order id: [protected]
and now its been three months but nor recived the item nor the money

I also droped a mail to the snapdeal in case to this order id only and the pick up was arranged to this order the reason was the ordered item was totally different from the received one

and hence return...
Complaint comments  Read comments Complaint category Other — earphone

 Sanghamitra Hota on Nov 15, 2017
My skulcandy jib with mic earphones are not working. I bought it on april 17th this year. It had one year warranty. I don't know how to get it replaced. Please help. Order no. Is [protected]. I don't have the bills. I have the online track record and delivery report online though. I guess it will help. I have that skull candy packet too. Please help....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal — ordered mobile phone not delivered and customer care is unreachable

 narendran_m on Nov 14, 2017
Dear Team,

I write this mail with utmost dissatisfaction that the order id:[protected] has not been fulfilled by Snapdeal. I ordered for a Micromax Canvas XP 4g on 3rd November 2017. A parcel was delivered on 7th November 2017 with the invoice number S9791F/1004360 mentioning the enclosed item.

As the parcel was tampered, I had raised a complaint on the same day. On 8th November 2017, a representative visited and opened the box. To our surprise there was no product inside the box. The representative gave a report on the same and said snap deal would contact us. There...
Complaint comments  Read comments Complaint category Mobile Handsets — nike lunar flyknit 3 running shoes

 exceptrohit on Nov 14, 2017
Order id: [protected]
Nike lunar flyknit 3 shoes. Size 10

I had placed an order on 21 sept 2017 and because of bad quality issue i had made a return request within few days of delivery. I have mailed snapdeal about 10-15 times and my request keeps getting cancelled with false claim that i am no longer interested in returning. I have also received confirmation calls from snapdeal clearly stating my return request to be processed but they keep closing return requests. I has been so long. The shoes seem to be completely fake and many other reviews also state the same....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — refund process shows that the ifsc code is invalid even though it is correct.

 Arul Anita on Nov 14, 2017
In the process of refunding a product, a power bank which i wanted to replace the ifsc code is showing an error that it is invalid but i have checked it thoroughly and it turns out to be correct.

Even the product seems to be very old and used and the product description was very wrong and different from the recieved product. Snap deal has given too much inconvenience in the process of returning the product and asking for a refund.

The error shows that the ifsc code is invalid but it is the exact code for my bank account. I expect snap deal to rectify this and please...
Complaint comments  Read comments Complaint category Online Shopping — courier charges reimbursement - order id: 19972426418

 dkvverma123 on Nov 14, 2017
Dear sir/madam,

I had order daiwa tv on 24th sep 2017 to
I have received tv on 29th sep 2017. However, i came to know that tv is defective. When i called snapdeal customer care, they told me that their logistic partner can only deliver tv at customer residential address when you placed case of return of product, customer has to bear the courier charges. Once snapdeal received product back then they will reimbursed the courier charges. I have recorded the customer care call for this communication. I have return the tv to snapdeal and got replaced product...
Complaint comments  Read comments Complaint category TVs — veet product

 Archana Shetter on Nov 14, 2017
Need my money back to my account. The veet product what you have sent is incomplete in 1st order only i told u then also u have sent the same product back for the second time what is this nonsence over phone also it was it was cleared that it will be refunded. I am ur regular coustermer u should not do like this its not fare. I hope it will be refunded soon. Thank u....
Complaint comments  Read comments Complaint category Banks — don't receive the call from snapdeal - still waiting

 rm1908 on Nov 14, 2017
Dear team, i have order one item dated on 01/11 wide order no.[protected] name of hemal parmar and it was delivered appox 8/11 or 9/11 and i was do the request for return the product and it was registered and finally reply you will received the call within 48 hours but till date i was not received any call from snapdeal deal...

Kindly suggest the return process...
Complaint comments  Read comments Complaint category Products & Services — fasnoya denim lycra jeans [Resolved]

 Priyam kajol on Nov 14, 2017
I ordered a jeans on 10 october which was issued to me on 18 october. I returned that product within the date pf return policy via dtdc. But it was returned to me because of some problem. Again i sent it via india post and it has been delivered successfully. Now i wasted my money 2 times on courier and speed post. Now i sent the details so many times but there was no response. U just have no care about your customers. U have to learn from amazon representatives. [protected] is my product id.
44288583 is my reference number. I am not able to talk to customer care, the call is not getting connect
Complaint comments  Read comments Complaint category Online Shopping — received different item

 Shwetajuhi on Nov 14, 2017
Dear sir/maidam
07th/november/2017 my product delivered by snapdeal. When i open the box then i saw different item in the box. Then i complain in snapdeal site. My order id-[protected] and complain and refund ticket id-44560042.
My product was picked in 09/11/2017 evening by your courier boy. I would like to kindly request you please send money to my account as soon as possible.
I hope you take my problem seriously and resolve this issue as soon as possible and please send money on my bank account. Please help me sir. I sincerely hope you will help me. Please sir send money...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — refund request not complete

 Shravan k rajput on Nov 14, 2017
I shravan kumar. I am a snapdeal user. I brought one sony laptop battery from snapdeal. The battery will be deliver in 2 days after that i check that battery. That battery is dead. I put that battery on 2 hours charging that battery is still in 0%. So i give the refund request to the snapdeal. After that one massage came to me that "your item will be pickup today" but know one came to me to pick my item. After that the same massage will came somany times but know one came to that massage no contact no. So i can contact that person who pick my item....
Complaint comments  Read comments Complaint category Computers & Accessories — payment not received and snap deal exchange the two products which i sent

 Neha15V on Nov 13, 2017
I bought
Zaveri pearls temple carved golden necklace set and
Apara exquisite golden antique choker necklace set with austrian diamond the products were defected and not exactly what i thought so i returned both products... I returned it to snapdeal not to zaveri or apara.. I don't know how both sets inter change to each othe may be the mistake of courier man or by snapdeal... They called me and said we are trying to solve this problem... But still i don't have sets nor refunded money... I am really very disappointed. It was first bad experience with snap deal... Now i want my mony...
Complaint comments  Read comments Complaint category Jewelry & Watches — fake job

 ganeshgannu on Nov 13, 2017
I applied a job in snapdeal via quicker job. After applying i have receive a email regarding the requirement and then i fill the form and send my details.
After 2 days i have a receive a conformation regarding the selection and they call me and said pay the amount of rupees 1650 (Uniform fees).
After paying the amount, for opening salary account and mediclaim they told me to pay the amount of rupees 4990.
They said that the amount 4990 is refundable after opening the account.
After i paid the amount they are not responding to me.
Both the amount are deposited...
Complaint comments  Read comments Complaint category Banks — fake nike air max shoes

 Rao Ashish on Nov 12, 2017
Hi team

I ordered nike air max shoes. I got shoes on very high discount during diwali. On seeing first i noticed that something is wrong with shoes. Shoes was worth rs 15000 and from snapdeal got at 4k. After wearing twice the nike name on rubbed off and shoes also not comfortable while wearing.

I will request for change of shoes as its fake nike show. I have nike shoes and it clearly shows that this one is fake. I don't feel wearing it. I would request a change of shoes or refund....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal — duplicate reebok shoes

 ashishj1984 on Nov 11, 2017
Hello sir
I am ashish kumar jain and purchased a pair of shoes of reebok from snap deal website and below is the order details
Oder no - [protected]
Date of order -4-11-2017
I received the product on 6-11-2017
On verification of product bar code we are shocked to find that the bar code does not match any document search result show "x000po9sxt did not match any document" we have inquiry the product on local reebok showroom they explained that product is fake one...
Complaint comments  Read comments Complaint category Sports & Recreation

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