Customer Care
Customer satisfaction rating: 55%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3311)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — got defective and duplicate product

 Shallo Sharma on Jul 21, 2018
My order ID is [protected]
I ordered RayBan sunglasses but I got defective item and I returned product but they send me the same product again
Said quality check is failed. How it is possible the item right glass is completely tempered AMD has a big scratch on lower side even a blind can see it. What is ur quality check criteria.?
Plz return my money as soon as possible. It's a request. Otherwise I will be complellef to see u in consumer court
Plz return my money.this product is duplicate too....
Complaint comments  Read comments Complaint category Online Shopping — received an empty parcel and snapdeal denies to return it back

 Rahulsingh22 on Jul 20, 2018
In reference to Compaint on this URL />
Someone marked it as resolved but it is not...So I am complaining again.

I have ordered "sennheiser cx275s in ear wired earphones with mic" on 12 apr, 2018 and it was delivered to me on 16 apr, 2018 order id is order id: [protected] but when i unbox the product i saw the inner packing was damaged and quite old box was send also i havent received the earphone inside that package.

Regarding the same i have registered...
Complaint comments  Read comments Complaint category Computers & Accessories — blueway derby artificial leather formal shoes

 Viki shinde on Jul 20, 2018
Sir I am order Blueway derby artificial leather formal shoes size 7 but I got size 8 but these size bigger than my foot that's y I am refund these orders but I didn't get my refund in my snapdeal freecharge wallet or SD cash.
Please help me. My order number [protected] and one more thing I need some help how can add my account details in snapdeal account?...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — product delivered is out of warranty

 KASHIF NIYAZI on Jul 19, 2018
I have purchased XIAOMI note 4 from snapdeal app & when i received the handset in nagpur, there was an issue with network problem. We have asked for replacement but the customer care told us to get it repair from XIAOMI authorise service centre in nagpur. When we gave the handset to customer service, they directly told it is out of warranty & handset is not an MI fone its a copy of same....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal — snapdeal luckydraw

 Geetakshi Sagalgile on Jul 19, 2018
"Dear Sir/ Madam CONGRATULATION! you are the Winner of 1st prize (SAFARI) from SNAPDEAL PVT LTD.Which Cost is Rs:-1260000 The charge of your REGISTRATION Service is only-6500. I paod the money to this account details a/c no. [protected] IFSC code - SBIN0003865 Name - Subhash Pradhan . I got call from this number [protected]. I paid the registration fees, then again asked for service tax amount of 15800.
I also got a call from this number [protected] from SBI bank. Then they said they will transfer the money within 2 min. They just faked it. And i lost my money. Please its a request to solve...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails — no privacy of my personal information. its being leaked to others by snapdeal

 Shayanqureshi on Jul 19, 2018
Few days ago i ordered a slipper on snapdeal. Today i got a call from a fraud person saying that i have won a lucky draw i.e tata safari car. He has all my personal information what i filled in snapdeal durin my order like my phine number and even my home adress. My privace is not secure what is snapdeal doing. I want my private info to be secured but its being leaked. If not taken any serious action i would have to ho to the court with this case. Please look after it....
Complaint comments  Read comments [1]Complaint category Online Shopping — cloudwalker half ticket [Resolved]

 Kishor Bhor on Jul 19, 2018
The product you give is not working I have asked for return but u r not replying u r services are telling product not delivered refund my money for 4000 Rs cash.there is very very problem from u r company. These happened to me 2nd time this time I will not leave u. The consequences will not be good. And the amount u r charged also to high. Real very bad experience. Will never trust anyone again low quality Snapdeal....
Complaint comments  Read comments [6]Complaint category Electronics & Appliances — courier boy cancelled my oder without my information.

 hsahota3 on Jul 18, 2018
Courier boy cancelled my order without my information. he cannot attend my call. and canceled my order again and again.i always told him i want to my oreder but he is not reply me .its big fault in ur company ..if you dont able to deliver the oreder tell me i dont shop any more from your company..your courier partner is very bad and bad sevices .

my contact. [protected]...
Complaint comments  Read comments [5]Complaint category Health & Beauty — defective water purifier received

 arjunb.mehta on Jul 17, 2018
Faulty product received - order id: [protected] I received a faulty water purifier from snapdeal. The installation person told me to return it. I had to give the installation person Rs.700 for installation and uninstallation. I returned the product. I contacted snapdeal for the refund of the installation and uninstallation amount. No one replying. The company is a fraud. I lost my money for the defective product. First of all it is the responsibility of the company to provide product in working condition. The customer executives are ridiculous. I hope this forum helps in recovering my money. I have...
Complaint comments  Read comments Complaint category Electronics & Appliances — logitech x100 bluetooth speaker

 subhajit_mondal on Jul 17, 2018
Sir, I have ordered a Logitech X100 Bluetooth speaker from this fraudulent website (unknowingly) on 5th July 2018 at Rs. 1873 /- and delivered toe on 10th of July. But the product I got was not genuine and the accessory data cable provided to me was also duplicate... Serial number of the product is different from the srl no witten on the box. Then I opted for the replacement for the same . They fixed a delivery guy from Ecom Express which picked it up from me on 14th July 2018. An airway bill has been provided as a receipt.(Awb no[protected] . I have checked the recent update of my product on their...
Complaint comments  Read comments Complaint category Online Shopping — product delivered to my was not genuine

 shwetagupta202 on Jul 17, 2018
I ordered a combo pack of Shampoo Order number-[protected]
On first use of it, I can feel that it is not genuine
1)Hair became very rough
2)there is no fragrance coming from the shampoo
3)When the bottle came in contact with water, the printed letters were flowing in my hand and most of the print has gone from the plastic wrapped outside the bottle...
Complaint comments  Read comments Complaint category Cosmetics — regarding not refund my payment on Jul 16, 2018
Sr No 1 I am purchase Two no Ro flow restrictor but you supply only one pace so rejected your order No [protected] on dated 2 July 2018 my payment not received to till date.

Sr.No2- my order no [protected] on dated 25 June 2018 Rs-2035 Dramfit 40 kgGym order cancelled do poor quality .my refund payment not received to till date.
Sr.no3- my order no [protected] dated 14 July late night order cancelled on15 July 2018 morning do to other reason my payment Rs-6499./ Refund not received to till date .
PL send my refund payment in my A/c very earlyest as soon as possible my...
Complaint comments  Read comments [2]Complaint category Online Shopping — refunding of money

 Altmash Khan on Jul 16, 2018
I have buyed Jbl speaker from snapdeal when I open it it was broken . I have complained them so they take the product back and they didn't tell me when they will refund money .they are not taking my calls and they are also not calling back so please help me to refund my money back
I have ordered on 30 June 2018 and I have received it on 5 July 2018
Order I'd is [protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — return

 Amarjyoti Majumder on Jul 16, 2018
After receiving an snap deal item ( RKTREDERS Velvet Double bedsheet with 2 pillow covers ) suborder ID [protected]... of Rs. 1529, I asked snap deal to take it return back and follow all the necessary steps through mobile but since then it was 10 days till now snap deal never pick the item and also didn't return my money to my account. And daily changing the pick up date.

Please look into the mater and take nessesary action Please....
Complaint comments  Read comments [2]Complaint category Online Shopping — over charging

 Peasant sen on Jul 16, 2018
Sir/Madam. I have ordered MI 5A vide order no .[protected] dated 29.06.2018 . That the MRP of the said phone is 6499 I.e dealership price &it's on line price is 5999 but you have charged Rs.7999 from me and the MRP on the pack was RS. 6499 kindly return me the balance amt. That I have ordered the same from pH no [protected] and it was delivered on 5July 2018....
Complaint comments  Read comments [3]Complaint category Mobile Handsets — slippers not return

 ankitsharma0016 on Jul 16, 2018
I order nike slippers from snapdeal but because of size i replaced it and snap deal also pick this order but 7 days after have not any information . I think snapdeal is really fake and fraud company. Company not resove my problem customer support are not here only robots not any executive to talk with us and reslove problem . I advise do not shop with us...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — receiving fake calls

 Mou123 on Jul 16, 2018
I received a call from [protected] on 16th july 2018. The person said that he is calling from snapdeal and that i won a car woth rupees 12 lakhs on a lucky draw and if i want to get it then i need to deposit some amount at their bank account. When i said that i don't need it, the person started abusing with filthy languages.
I have been doing online shopping from amazon, flipcart, shopclues etc. But these type of issues didnt arise. I just want to make a complaint that why snapdeal shares the customer details with the frauds. If these issues persists then I will never do shopping from snapdeal....
Complaint comments  Read comments Complaint category Other — got a call message and call from snpdeal

 suneelgoswami on Jul 16, 2018
I got a message from MD-SNPDEL that u had won a TATA MEXON car worth RS.620000 and u have to depositRs.8500 as registration fee validity till 16 July, and now they called me at 11:31am asked me about this and said me to deposit this fees, now I checked on ur website regarding this offer, but there was no such offer, but they had created a website, if we put only Snapdeal winners then a website opens and shows the details of the above calling no. was[protected]
Now please ;tell me whether its right or wrong. Thankling You suneel goswami[protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs — sunglasses missing. only cover received

 Narayan Varadarajan on Jul 15, 2018
I ordered for a Ray ban aviator sunglasses on 11th July 2018 from Snapdeal New Delhi. order no [protected] for Rs 682/-
I was shocked to see that the box contained only the spectacle case and not the sunglasses when I received the package on 14th July 2018. This is a clear case of cheating innocent customers after taking advance payment. Please take up the matter with them and kindly resolve this issue....
Complaint comments  Read comments Complaint category Online Shopping — hair spa kit is f matrix and loreal

 Aksheeta on Jul 15, 2018
Ma'am / Sir,
I ordered hair SPA kit is f matrix and LOREAL. But receive shahnaz Hussain facial kit and was returned to you too. But didn't get my refund money of Rs.459. Hope you clear this by interacting to me. Fix this as soon as possible. Otherwise this is my last shopping from you. And I've been stuck to this issue since the last month. It's really not good of you. Still hoping that you'd do something.
Aksheeta Chandok...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

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