Customer Care
Customer satisfaction rating: 62%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3907)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — inability to return my product

 Arnav Singh 2002 on Aug 18, 2019
I ordered shoes worth around 6000 Rs. From Snapdeal but they turned out to be counterfeit even though it stated original on the website and now when i want to return those the customer helpline is saying that the product has already been returned while they are still with me and i am afraid that after the 7 day return policy they might not take it back. The website is saying that an email has been sent asking for product image and details but no such email is received by me. Help me with this issue because a lot of money is at stake and i want to take an action against Snapdeal for selling counterfeit...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — about my return ordered

 Shubham Shingote on Aug 18, 2019
Hello, I am Shubham Nanabhau Shingote.
I ordered 2 watches for my sisters on the occasion of Rakshabandhan.
But in curior, just one watch is in it.
But I paid that parcel for 2 watch.
When I cantacting to there customer service, they give me 48 hours, but they not give me any reply after that.
Then I raised return request for watches, but they automatically cancled it . And from 4 days, they not gave me any single reply to my questions.please do any thing sir, I lost my 1000 rupees....
Complaint comments  Read comments Complaint category Jewelry & Watches — fraud message received from bz-sanpdl for winning lucky prize.

 Tapankumar Nath on Aug 17, 2019
I got a message from BZ-SANPDL dated 17.08.2019 at 13.54hrs as under:
"Congratulation. You are the winner of snapdeal on line company won the prize(TATA SAFARI) which cost is Rs. 12, 40, 148/-. The charge of you Registration Service charge Rs.8500/-, 17/08/2019 rupees only. This is valid today. Know more for details to number [protected].'
While I inquired through the above mentioned mobile number, Sri Nitin Kumar Singh, Snapdeal executive Mobile number number, [protected] [Whatsapp mobile no.], informed me about his status, and details by sending his ID no. of Snapdeal ID no. 15852393....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — product return and refund

 Bavithra Kannan on Aug 17, 2019
Order No [protected]:
I ordered an item in Snapdeal order id [protected] and marked return for quality issues.

Nobody came for pickup nor called me regarding returning the item but the product is marked as pickup unsuccessful and am not able to reschedule pickup.

This is happening for me the third time. Arrange pickup once again and refund the amount for me as soon as possible...
Complaint comments  Read comments Complaint category Other — damage of fashion swag aviator sunglass

 Rajkumar Nedumangad on Aug 16, 2019
My mode of purchase was cash on delivery, Order date 04/august/2019, Invoice date 05/august/2019Despatch DOC NO (AWB[protected] Rate 227.12 igst RS 40.88, Total Rs 268

I regularly order products at snapdeal company, But today i received this product and opened the packet it was damaged, the glass was cracked also.
Kindly please replace my order or refund my cash, as soon as possible.If yo want more clarification please feel free to contact me.
Thanking You,
CALL-- [protected]/[protected] /[protected]
Complaint comments  Read comments Complaint category Jewelry & Watches — prize

 Sumaiyaa on Aug 15, 2019
I am saba khan from telangana l. I got a call regarding lucky draw. I have won 8, 50000. You have to get registered so u have to pay4000i paid only 2000
They transfer the amount it was not successful, they said me to pay 12400gst tax. I paid only 10000. Again they called me and said pay 2500, the amount will be cleared. I paid but no amnt has received in my account. I called to other executive to confirm about my lucky draw he said y u won. I told my problems to the executive he said me to pay 6500 u will receive the amnt i borrowed the amnt from my friends i forwarded. Same thing happen...
Complaint comments  Read comments Complaint category Education

Snapdeal — I m complaining about my order 30331665439

 Muhammad Fahim Khan on Aug 14, 2019
I got a below average quality product... As dark marks r formed where its sucks to remove blackhead from face... I filed a return and refund request but its showing as the return request did 't pass through their internal checks... And the request is closed by snapdeal now... This is cheating... Snaldeal should take their product back and refund my full amount......
Complaint comments  Read comments Complaint category Products & Services — I didn't get my refund into my bank account

 shaini077 on Aug 14, 2019
I purchased crazybuy micro pocket 4ch 6axis gyro 2.4ghz mini quadcopter, but it was not that as per its description, worth rs.1917/-, order id: [protected] (1 item) placed on 31 jul, 2019, return it and i got a message that i will received refund within 7 days. I received a message in my snapdeal account that my order refund was transfer into my account but actually i didn't get refund in my account. I don't understand that how snapdeal team can do these kind of stupidity. I guess this website is fake now because i didn't get my refund into my bank account but website is showing that i have received...
Complaint comments  Read comments Complaint category Electronics & Appliances — i have got an wooden block in place of wd 1.5 tb hard drive

 Sashwat Singh on Aug 13, 2019
Sir i was order an wd hard drive but got an wooden block, when i am talking to customer support team of snapdeal they are not helping me. I am in very big problem i want my refund

Please help me sir.

I have full video while opening box
Please help me sir....
Complaint comments  Read comments [1]Complaint category Computers & Accessories — no refund replacement provided

I filed a refund replacement the delivery guy never came and now it is showing cancelled and there is no option of rescheduling snapdeal is a fraud snapdeal has a weak service also the customer care no is not working need serious action happened with me twice nd being such a big platform snapdeal is careless and doing fraud there is no option of rescheduling it i santy reschedule or i will have to lodge a complaint in the national consumer forum...
Complaint comments  Read comments Complaint category Online Shopping — refund not getting

 With Nikhil on Aug 13, 2019
Not getting refund... As product is also taken by them hghly disaapointed... About 14_15days gone no response...#... No customer talk service here in snapdeal... Totally just fake, scam with people... Rs2089 was my amount of nike shoes with order id — [protected] plzz its my humble request to u to refund my money as soon as possioble... Iwill be thankful to u.

Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — very worst customer service

 Fine light on Aug 12, 2019
I placed order on two fastrack womens watches. But i received only one for the amount of two watches. The seller had sent only one for the amount of two watches. When i contacted customer service there was no response at all. Finally i received a message stating that the watch was delivered but it is not yet delivered. You keep on cheating the customer like this?. A very worst customer service. I want the missing watch.
Order id : [protected] and    [protected]
Product : fastrack womens watch...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches — titan and fastrack watches purchases during last month (all found to be fake by titan service center)

 Dr. Sagarika Nayak on Aug 12, 2019
When i face many problems with titan watches purchased during last one month period with 2 years warranty, i have contacted titan customer care via email for the problem i am facing provided by snapdeal. They have suggested to contact the titan service center at dadar. The service center checked and conformed me that all the watches are fake with falsely engraved with titan logo and name. They confirmed not only the machine inside the watches are fake, even the battery too does not belongs to titan in any of the items. Hence, neither they can provide warranty nor can they certify anything. When...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches — car

 manav kharita on Aug 11, 2019
[protected] name manav kharita city siwani mandi haryana 127046 i got a message on my phone that you won tata nexon car rs850000 and you give rs6600 for goverment service tax then i give rs6600 money to snapdeal then they say sorry sir you give rs25000 more for gst then i say no not give any extra money then say ok sir we are also not give any to you and no car then i call in snapdeal company then they no sir this not fraud this prize is real so i say you have any puruf for this prize they say yes they his job id and adhar card pan card...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles — incomplete order

 Asmita Vairagi on Aug 11, 2019
I have ordered 3 items of titan watches. My order no is [protected]. On 10 th august i received only 1 watch. And order status is showing that all 3 watches are delivered. I have placed return order but it is showing that only 1 item price will be refunded. Many times i tried to call customer care but unable to contact executive. Please look into the matter on priority and resolve my issue...
Complaint comments  Read comments [1]Complaint category Online Shopping — puma flip flop

 Tony Tom on Aug 10, 2019
I've had ordered a puma flip flop and i've requested for a replacement.. Now i've been waiting for it around half a month. Now it is saying that the package is delivered to me when it is actually not.

Is this how you treat your customers?? Is this the service which you provide?? How will we even feel to be your customer next time if you treat us like this??

Please do the needful and let me know the situation.....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — cheating regarding lucky draw

 Nisha SreekumarR on Aug 10, 2019
On 5.8.2019 i have received a letter that i got certificate of achievement as one lakh and 10 lakhs through scratch and win and they called me from numbers [protected], [protected], [protected] and asked me to deposit 11000 as initial tax and given an account number of [protected] belonging to one mr premendra wanglikar and when i deposited this again they are calling and telling that i have to pay 22000 i felt fishy and verified with the snapdeal prize department whtsapp num so that guy is also demanding money. I had lost 11000 just bcze of ths fraudstets. Company is also involved in ths so dnt shop...
Complaint comments  Read comments Complaint category Other — fraud message

 mohammed7870 on Aug 10, 2019
I have got sms that i have won rupees 7, 50, 000 or a nexon car he asked me to pay 7, 500 as tax
I have replied on it and i asked his details for conformation
I have sent money to his bank sbi
Account number [protected]
Ifsc code sbin0000300
I have sent my money to this bank and i have got a replied that your amount has been credited to your account by cheque and it was not successful
My money gone
Then i called him that i did not received money then he said that i have sent you the money its your problem
I need my money back
Complaint comments  Read comments Complaint category Business & Finances — not got the refund of rs 458

 girdhar.sahil5428 Sahil5428 on Aug 10, 2019
I ordered a watch from snapdeal and returned that watch and for that refund was initiated on 27 june which i have not got till between snapdeal has taken bank statement from me after that also they are not refunding my amount. What can i do now? Should i go to consumer court for this?...
Complaint comments  Read comments Complaint category Electronics & Appliances — regarding the pickup not done for manifest sm241810496 to your pickup team and we will get back to you at the earliest.

 Ratno Da Chan Trading Company on Aug 10, 2019
I had a seller account on the snapdeal (Sb60e6).

My orders has not been picked by the courier partner. What should i do?

And today is my last day to handover the parcel

Raise pickup dispute button is also disable
So how i will report the issue on the panal

1) manifest no sm[protected]
Created on04 aug, 2019
Printed on04 aug, 2019

2) manifest nosm[protected]
Created on03 aug, 2019
Printed on03 aug, 2019
Complaint comments  Read comments Complaint category Business & Finances

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