Customer Care
Customer satisfaction rating: 60%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3694) Complaints & Reviews

Sort by: — regarding replacing of product

 mangeshkarde on Feb 18, 2019
R sir i am ordered a product of rasasi perfume namely romance for me and i get a parcels on saturday 22 nd feb 2019 . i checked tje product on same day and found that instead of rasasi perfume the delivery boy gave me perfume bottel of white london which was different . without fail i suddenly launch a return request to the system please replace it or return...
Complaint comments  Read comments Complaint category Cosmetics — nike shoe bought for rs 2100 but got fake one from snapdeal

 Hidayathulla PakhiPura on Feb 17, 2019
Dear sir,
I have purchased, nike running shoe from snapdeal for rs2141, when i got the item it is a fake one, and also in snapdeal so many price malpractice also happening, please take strict action against this so that other people will not get cheated like me. I humbly request you to take necessary action against this people who is cheating people.

Thank you in advance.
Mob: [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — boat basshead 225 earphones

 AromalX Chandhu on Feb 17, 2019
I purchased a boat 225 earphone from at inr 489 /-. I got a fake product and also the accessories are missing with the headphones. I requested a replacement for my shipment and snapdeal rejected my replacement request. Snapdeal said that the product cannot be replaced or it cannot be refunded. They said they can only give a compensation of 80 rupees....
Complaint comments  Read comments Complaint category Online Shopping — digital clamp meter - delivered but not working condition

 Mallikarjuna Rao Nallari on Feb 17, 2019
I have place order for digital clamp meter ref:slp[protected], invoice dt:25.01.2019, paid amount rs.799, product delivered on 01.02.2019, but digital clamp meter dt3266 - is defecttive not working - dead condition.
Sent request for return and refund within 7 days on receipt. But till this date snap-deal is silent. Not responded — mallikarjuna rao nallari, flat no:407, vaishali apartments, dharam karan road, ameerpet, hyderabad-500016... Mobile:[protected], [protected]..
Complaint comments  Read comments Complaint category Electronics & Appliances — philips pro beard trimmer

 rohanmn on Feb 17, 2019
I had ordered this item through snapdeal. The seller name is kosmic square, frontier colony, jaipur. The snapdeal packing was intact but the inner box of philips was open, torn and damaged. I wonder if the seller has shipped a used product to me. There are no quality checks done by snapdeal or their delivery partners. While picking up a returned products, if the product is properly checked why can't the same be done at the time of packing and delivery? Shocking experience!...
Complaint comments  Read comments Complaint category Appliances — what i ordered is not that and its unexpected.. and want my money back

 Anmol Saraf on Feb 17, 2019
I want my moneyback its just unexpected from snapdeal even i never ordered again in snapdeal again if this was happen again. I meani dont want pay 500rs for a # case man. You show that their is a 2tb hard disk but there is only case when i opened my order just i want moneyback take your item back as soon you can beacause its waste of money and its not good for you snapdeal....
Complaint comments  Read comments Complaint category Other — regarding customer service

 vikas darunkar on Feb 17, 2019

My issue is regarding customer service not responding my call and not replying on mail because i have already sent mail to help center but still not get any response from their.
So i'm requesting to snapdeal answer my question which i already sent mail or call me back
My concern is regarding with refund and related to my account

Vikas darunkar
Complaint comments  Read comments Complaint category Online Shopping — micromax 50z9999uhd127cm (50) smart ultra hd (4k) led television with 1 2 year warranty 9999u

 Naresh Maurya on Feb 16, 2019
Respected sir,

I have ordered micromax 50z9999uhd127cm (50) smart ultrahd (4k) led television with 1+2 year warranty on date 09-01-17 from which was delivered on date 21-01-17.

After unboxing the delivery box we found that the television screen was cracked and broken. Then i contacted snapdeal customer care number [protected]. The person on the call agreed to provide refund for the television.

After talking to the customer care they agreed and asked me to provide bank account details to send the refund but the television has not been picked...
Complaint comments  Read comments Complaint category TVs — phone call regarding winning a car

 Saviola Gomes on Feb 16, 2019
Received a phone call from snapdeal worker (Apparently) as well as an sms saying i've been chosen as a winner to win a new car which i have to collect at delhi by paying for the registration fees. However it is valid only till 7pm today. The caller asked me to submit my adhaar card details for making the car documents along with two passport sized photos. The caller also assured me the call is 100% not fake....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles — wrong product delivered, returned the product but money is not refunded yet!

 Joylene05 on Feb 15, 2019
Snapdeal has been giving worst service ever. There's no way i'm able to talk to any of their customer care executives. I had placed an order for three fitness bands on 30-jan-2019. Payment was done online and the promised delivery date was 11-feb-2019. Order id: [protected]
Now, the problem here is, the wrong item has been delivered, received only one fitness band and not three of them. The invoice mentions three items delivered, however received only one, that too the wrong product. I have been trying to contact the snapdeal customer care executive, but unable to do the same. I have sent...
Complaint comments  Read comments Complaint category Electronics & Appliances — product cancelled without phone calls

 Alivi Aye on Feb 15, 2019
Dear snapdeal you don't know you are breaking rules of e-comerce industry. Better to deliver product on time with phone calls to your valuable customers. If you have choosen an option for money making then i will stop you here. I will take action against your company and inform to e-comerce ministry regarding your this inappropriate way of cancellation. I have ordered one watch last month jan - 30, 2019 but till date waiting and you are automatically cancelled and again rescheduled for delivery. My register no is [protected], email - and product id - [protected], timeless ar2448...
Complaint comments  Read comments Complaint category Online Shopping — in have order 10 no bulb but all are defective and different in size

 Vishal0321 on Feb 15, 2019
Sir i have purchased the 10 no 15w mg gold brand company led bulb from snapdeal yesterday i got delivered today i opened the box found everything serprize all bulb are defective having poor quality and different wattand size, i m so disappointed from snapdeal what is selling online i have submit return request the product, let's see that i will get return my money back or not, no trust on this online plateform...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — nike air max shoes

 Tilak24 on Feb 14, 2019
I have ordered Nike air max shoes and wrong size got delivered. I have raised complaint and their escalation team asked me for replacement, but i replacement as well wrong size got delivered. As per the suggestion from escalation team i have placed new order and again wrong size was delivered when i again escalated they asked for replacement and in replacement as well wrong size was delivered. Per suggestion from escalation team they asked me to drop and email to, as per their suggestion i have dropped an email while place new order and got call from snapdeal team saying they...
Complaint comments  Read comments Complaint category Online Shopping — information about fraud or not

 Anup2580 on Feb 14, 2019
Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 1 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053
Complaint comments  Read comments [1]Complaint category Business & Finances — product not received and status showing delivered on Feb 14, 2019
Sir/madam, i am complaining about the order #[protected] for rsn pubg mobile game controller (Wireless) controller for pubg mobile game controller (Wireless) (Wireless) game triggers for pubg l1r1 game joysticks which i ordered on the 1/2/2019 but didn't received but was shown that i got the product on 9/2/2019 for which i waited that day and till now haven't received it yet and have lodged a complaint via email with reference #54305186 but their is no update that i have got from snapdeal. I want either you deliver the product or refund back the amount. My contact
Complaint comments  Read comments Complaint category Mobile Handsets — i am complaining about a fake g shock watch sold by snapdeal

 _SK_Manu on Feb 13, 2019

My name is manu s k
Registered snapdeal mobile number : [protected]

I ordered men fashion black shock resistant sports watch - g317
From snapdeal.

Couldn't find any serial number to register for warranty online,
No user manual, nor the model number.

Order number : [protected]
Suborder number : [protected]
Snapdeal reference number : slp[protected]

Please help me with this.
If not i am gonna file a complaint against it.
Take this seriously...
Complaint comments  Read comments Complaint category Online Shopping — complaint about dont received my courier.. kamalife matte waterproof lipstick lip tint color peel mask tearing type long lasting. no of 6 pack

 adv twinkle on Feb 13, 2019
My order id is [protected] and
My suborder id is [protected]..
I was already paid money by debit card..
I dont received my courier bcos at that time i m not present in my city surat... Bt status was... That item delivered at my shipping address...
I have no any phone calls and messeages from courier person...
And i was return in few days in my city.. There after i was check my courier status and i saw the courier was delivered. So please confirm about my courier otherwise i will take a legal action...

And give me a reply or any answer about my...
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal — selling duplicate products

 Hari Nandeesh on Feb 13, 2019
Suborder id: [protected]- orion tagged nh2486sm01 women's watch
Suborder id: [protected] - orion silver analog watch
Suborder id: [protected] - orion 2455sm01 analog women's watch
All 3 orders are duplicates of titan which i bought in snapdeal and now i have initiated the return. I even checked with titan.. They are already aware of this fraud from snapdeal. Please assist...
Complaint comments  Read comments Complaint category Online Shopping — received a fraud call - reg: winning cash prize / tata car

 charankumarpathina on Feb 13, 2019
Dear concerned,

Today i've received a call from the number[protected], name - nitin kumar singh offering the cash winning/car winning prize on my account - snapdeal.
He had asked me to sahre the bank account details, ifsc code and all but i refused to share. I asked him to send his official email id and details... He said he don't have a company email id... I casked him how could that be possible not having an official email id working with such a big company... He is quite for sometime and again started poking me asking for the details.

Kindly look into this...
Complaint comments  Read comments Complaint category Online Shopping — skullcandy earphones

 Ankit214 on Feb 13, 2019
The product i received is not geniune, this information i received from the skullcandy when i claim them about the product that it has manufacturing defect. I already sent an email from the snapdeal app but unfortunately didn't receive any response. Here i request you to take action regarding this, other wise i have to take action against it in consumer forum....
Complaint comments  Read comments Complaint category Electronics & Appliances

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