BharatPe — 2 Lakh 40 thousand RS Settlement Not received from 11 days

2 Lakh 40 thousand Rs Settlement Not received from 11 days.
I submitted request on 16th March, made several request to settle the funds, but no response at all, they keep saying someone will contact me, but no one does, and what is even the need for anyone to contact me, just remit the payment, its a huge amount and i am.going through anxiety and stress because i need to pay my Home loan & personal loan EMI, the amount is big and still not credited to my account.