BharatPe — Amount for stuck

March 2 2021, i had made recharge for tatasky from the merchant interest account. Money has been debited but i recharge was not successful. I contacted bharatpe CUSTOMER care for 5 times.. but there is no response from those calls..
They will tell that money will be credited to your account within 24 hours, its been 12 days but there is no ### response from your side.