| Address: | 6th Floor, Dwaraka Center Plot no. 57, Hitech City Rd, VIP Hills, Jaihind Enclave, Madhapur, Hyderabad, Telangana 500081 |
Hello,
Advertise which was shown was no MDR charges but just after installation within a week they started charging 1.8% + GST as service charges but when the machine went bad they dont even care to visit the merchant place and rectify it.
Charging point of our swiping machine got burnt while it was kept on charging, we have raised a replacement request on June 23 2021, and we were informed that the issue will be resolved in maximum 7 days.The next time i called up the call center they asked for the issue again from scrath and asked to upload machine pics which was done immediately by us.we uploaded the images in link provided by bharatpe. And till date we are only receiving idiotic calls from there customer care but not even a single technician visited to us to check or replace the machine and now its 3 months and i am unable to use machine and inturn i am missing this services for the clients who visit my store thinking we accept cards.When ever we follow up we get some silly answers but no proper attempt to close the issue.And highlight is they keep on closing tickets without even attending the complaint.
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