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BharatPe — Bharatpe hold my amount for false dispute complaint

Bharatpe hold my money for false dispute complaint by the customer and even after F.I.R. customer already closed his complaint and accept his mistake but bharatpe hold money for 90 days and says its our policy. I lost my 92000 Rs by this company. Is this ethical. Or any regulations on this fraud company.
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    BharatPe Phone
    +91 88 8255 5444
    BharatPe Address
    A-45, Corner Market, Malviya Nagar, New Delhi, Delhi, India - 110017
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