BharatPe — Didn't receive withdrawal in bank account

It’s been 3 months since the withdrawal I haven’t received my amount from 12% club till now it shows withdrawal successfull on the app but I didn’t receive it in my bank account it’s been 20 days since I raised the issue to their customer support and all I got was machine generated replies their team is at best incompetent and they don’t care bout investors it’s been 13 days since the promised resolution date please help me if you can I really need the money