BharatPe — I amount deducted from my account and not yet refunded

Address:

Holiday treat bakers Gandipet Hyderabad

I had taken a loan of 25000/- I had to pay 26565/- but it has decucted 1380/- extra from my account and not yet refunded
I had called the customer care executive number of times but they didn't respond to me and not even responding to my calls it's almost 10 months but my issue is not yet resolved