BharatPe — Money not credited nor reverted back

I had transferred a amount of 3850/- through Bharat pe on dt : 06/02/2021 to an account but the money was not credited to the account nor reverted back to my account so what's the reason and the customer support of Bharat Pe is not supporting by any means...
Complaint Number of Bharat Pe - 2626001
Registered Mobile Number : [protected]
Amount Transferred : 3850/-
Date : 06/02/2021