BharatPe — Money not settled to my bank account

Address:

Neelratna Jewellers saraf bazar tajna peth Akola(Maharashtra)

Maine 9 feb 2021 ko coustomer se Bharat Pe per 65988 rs Ka payment liya Jo abhi tak mere bank account main settled Nahi hua.main ab tak bahot bar complaint kar chukka hu per koi response Nahi mil Raha hai.maine bank statement bhi mail Kiya hai per abhi tak payment Nahi Aaya.aaj Pura 1month k upper ho Gaya hai.. please help me.