BharatPe — Pending delivery machine

Website:

bharatpe.com

Respected sir,
on 14th of June i had ordered bharatpe swipe machine. and paid 5000 through UPI payment. till date i did not get the machine. when ever i am trying to call customer care every time they are saying our concern team will contact you in 24 Hours we are raising a ticket on your problem. but with out my problem solving they are closing the the ticket. with out solving my problem and without the intimation. when i am asking about the status and why you are closing the ticket they are not answering my question. their is no response from the bharatpe customer service. i request you to take an action on this issue.