BharatPe — Refund

I ordered the bharath swipe machine on 2nd April 2021 by paying 5000 and I have cancelled the same on 4th April due to some reasons and I have opted for refund of my amount..they told that on 9th April u got the refund but I didn't get any refund therefore I called them and told that I didn't get my refund..therefore they told me to provide the screenshot of the payment and bank statement and I provided that also..daily I am calling 4-5 times a day they are simply telling within 24hrs your issue will be resolved please wait but more than 45 days has been over but still I didn't got my refund...they are simply telling that with high priority we have escalated this issue please wait and our back end team is working on that...but till now nobody has been responded to me and still I didn't get my refund amount and i lost my hope that i will get my refund back...so please help me out of this...
My ticket number is 3475336