BharatPe — Refund not initiated into my account as I have returned the swipe machine on 29th july 2021

Address:

hafez baba nagar

Hello sir
i am going to complaint in consumer forum against bharat pe regarding refund as i have handover the swipe machine on 29th july as the policy of refund told me that the refund of Rs.5000 may be credited into my account with in a week but till today i.e 25.08.2021 no refund amount credited as i have given so many times request to the customer care.
but no response.
this is not good and the image in the market is very bad

Nomaan stationaries and xerox
hafez baba nagar
kanchanbagh
hyderabad