BharatPe — Swiping machine not working

Address:

2nd floor, rt square, 579/B sector 6 Hsr layout Bengaluru karnataka 560102

I have paid security deposit 5000. Rupees 12 months back I have taken bharath pay swiping machine the machine has technical issue I have complaint en number of times still today date I'm not received proper response from bharath pay customer support team I lost my money and my time
Kindly help this 🙏
I'm requesting you take serious action against them
the customer support is worse