BharatPe — Transaction failed but money not reversed

I make a two electricity bill payment on 14, 15 november 2020 total amount is 1860 it shows somthing went wrong. amount is deducted but received till now .
i also make a complaint on bharatPe Executive they always says please give me 24 - 72 hr to make your problem resolve but almost 60 days but his 72 hrs not completed till now.
If someone can help to resolve my problem so please help
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