Bharti AXA Complaints & Reviews

Hi sir this gunasekaran from coimbatore one of the your online tele caller name prema speake to me about policy i told no need but still he try to make a call and i avoid that call now he try to another number to spike very bad words this is your way of treat customer service. If you get action to that person or i will compliment a case for police station please response she is calling from chennai her mobile number is [protected] and [protected] i hope you can take action my contact number is [protected] please contact me sir

Dear concern,
My name is ashish srivastava, my name is showing under "terminated" on irda portal, still i have received noc from my company "bharti axa"
You are requested to remove my name from your website as the company has issued me noc but unable to update the status as "resigned" on your
Website http://www.irdaonline.org/PublicAccess/LookUpPAN.aspxThe portal shows as


Please resolve at your earliest convenience
Oblige

Hi
Sir my name is John Lawrence coutinho I have taken insurance which u r executive had told me that all my health problems will b taken under it which I was suffering I explain him every thing before taking it now when I was admitted for three days in the hospital I fill my from of the Company n submitted to ur center they took it and after that I received the letter that it has b not approved I have taken three policy o[censored]r company one of mine 33000n my wife same one n my son is fifty thousand of year which I have paid by my Cerdit card my hospital bill had come 40000 I didn't receive anything from ur side n I was calling ur executive to slove this issue of mine but he is only giving me I will do nothing besides nor he is reverting me back also I have to ask him to help out if it is like this ur company executive doing with me I will have to take seriously action n to the company also I will put on all media also that Bharati AXA is giving false information

I have paid the renewal insurance amount for ka 41 h 2577 registration number. Policy number s8768592. Amount got deducted twice and i didn't get confirmation.

Here are the transaction number and order number.

1st time
Transaction number rcpl[protected]
Order number rnis405813

2nd time
Transaction number rcpl[protected]
Order number rnis405813

My mobile number [protected].

Email id hari. [protected]@gmail.com

I have paid the renewal insurance amount for ka 41 h 2577 registration number. Policy number s8768592. Amount got deducted twice and i didn't get confirmation.

Here are the transaction number and order number.

1st time
Transaction number rcpl[protected]
Order number rnis405813

2nd time
Transaction number rcpl[protected]
Order number rnis405813

This is regarding the policy i am holding with bharti axa life with policy number[protected].
The mode of payment was annual when i had made the payment.
The payment date was 09-apr-2019 and i also have the premium receipt for same.

After this, i changed the mode of payment to semi-annual on 09-april-2019 which ideally should be considered for next year and not the current year.

And hence, my next due date should be around 11-april-2020 and 11-october-2020.

But i am receiving continuous mails and messages for payment of premium even though the premium payment was already done.

I want to know why i am receiving such emails and messages even after the premium was paid.

I had emailed the [protected]@bharti-axalife.com on 31st oct 2019, but no response except auto generated mail. (Bharti-axa=[protected]

But on 10-nov-2019 i have received an email stating that my policy has lapsed.
Email dated: 10th november 2019

Hence, i had to put down a follow up mail on 10th of november 2019 but no response.

I even called bharti axa customer care twice but no one could provide me satisfactory answers.

What is actually going on in bharti axa. Are you trying to fleece the customer by such tactics?

My policy number[protected]
Dear sir ye policy mujhe delhi se call karke online purchase karne ke liye bola gaya aapko bharti axa life ke policy against loan diya jayega 0% intrest pe security ke liye aapke policy ko morgade me rakha jayega. Unlogo ne patna branch ka number navneed singh ka diya waha se jake policy lene ko bola. Number hai.[protected] jispe call kar ke maine address aur baki detials maine confirm kiya. Aur waha jake policy liya. Aue jo delhi head office se call kar rahe the unka naam ramesh number [protected]/aur mithlesh jha jinka number [protected] hai. Policy lene ke one month baad 17 september ko mera accident ho gaya jiske wajah se mai ye complaint nahi daal paya ye mera hi saath nahi aur bhi logo ko patna branch se policy fake information dekar diya gaya hai. Maine apni saari saving policy aur treatment me laga diya aur mere saath dokha hua. Mai ye policy cancel karna chahta hoon. Aise dhokhebaje ko pakda jaye jo badi company ka naam lekar fake policy bechte hai. Mera contact number.[protected]/[protected] mera naam rintu lal hai.

And two more policy are also sell same condition same person naveed kumar singh sold.[protected] jyoti singh contact[protected]-9833218 rakesh kumar singh [protected]. Inke pass mera doucment jo maine patna office me submit kiya tha wo navdeep ji ne inke pass bheja aur unko bhi loan ke jhase me fasaya mere pass jab rakesh ji ka call aaya to ye sari baate clear hui ki ye sara kuch navdeep kumar singh bharti axa life patna office ke kehne pe ho raha hai loan ke naam pe insurence bech ke logo ki life ke saath khela jaa raha hai. Bharti axa life group se mai ummed karta hu ki jald se jald iska upay kare aur humare paise hume refund kare. Company me aise fraud logo ke khilaf action liya jaye. Aur jyada samay na lete hue isko urgent hi ispe karyawahi ho. Abhi tak mere pass kisi tarah ki response nahi hui jiskewajah se mujhe dubara mail karna pad raha hai, aur jab maine internet pe search kiya to same fraud case bhare hue hai ye group patna se operate kar rahi hai. Kripya kar in logo ko pakda jaye aur mujhe meri jama punji lauta diya jaye..

I am bhavesh samdadiya working for hdfc bank ltd. I have asked for quotation for 2 wheeler insurance for which your employee ie vishal ahhirao and shailesh gaonkar have quoted me for rs 5438/- for 5+5 zero dep. After paying the payment they asked me for additional amount for getting the policy kit. As i an employee of hdfc i have even given the complain about the same to my senior management. Kindly take a strict action against the same asap or else i need to speak to your management for the same

Hi team,

I made a payment on nov 4th for my car insurance through billdesk (Details given by broker over the phone)
Phone number :[protected] (Stopped replying after payment done)

Car registration number : ts07fv4297
Premium : 19500 (Including bumper to bumper)

All documents attched

Can you confirm this transaction is valid and paid for my car insurance
(No fraud)

Below is the transaction details confirmation and please find the attachment.

I have not received any policy document. Provide me doc asap.

Thanks,
Yagnaswaroop

My dad was convinced by 1 of company's agents to buy a policy. My dad purchased a policy in the name of of sister in law. She made the online payment of rs 49999 on 16th july 2019 and amount was credited to axainsurance account. After 1 month the same agent called and told my dad that due to some technical issue the payment was not reflecting to the policy a/c and asked my dad to do the same payment. He also assured us that the earlier payment would be credited to our bank account. So my sis in law made same transaction again and money was credited to the same axa insurance a/c on 14 august 2019. But as on 5 nov 2019, we are yet to get the refund. I have been communicating with company for 1 month but what we are getting are just futile assurances and nothing else. I have even contacted bima lokpal on mail and provided copy of every document but in vain. My service id with bhart axa is[protected]. I request company to check and refund my money asap.

Dear team,

My name is manoj kumar rajak i was contacted by a person name mahi agrawal and sameer gupta mobile number is mahi - [protected], sameer - [protected] he told me that he would give me loan of 5 lakh, but i have to buy one policy of bharti axa life insurance, from which policy would be refunded when loan would approved, so i took this policy[protected] premium,, 42000 and 50000
He also gave me two policies of pnb metlife., and i paid those premium, but now he is not picking up my phone,
I came to know that he was a fraud person, as the policy broker name is also not picking my phone.
I want to close those policy and want my premium back to my account,
I also have recording of conversation
.

Please help me in this matter i m also going to register a fir against it.

Regards
Manoj kumar rajak
[protected]

Dear team,

My name is narender singh, i was contacted by a person name shubham aggarwal mobile num ([protected]), he told me that he would give me loan of 5 lakh, but i have to buy one policy of bharti axa life insurance, from which policy would be refunded when loan would approved, so i took this policy[protected] premium 37500,
He also gave me two policies of pnb metlife., and i paid those premium, but now he is not picking up my phone,
I came to know that he was a fraud person, as the policy broker name is also not picking my phone.
I want to close those policy and want my premium back to my account,
I also have recording of conversation
.

Broker name but internationalinsurance broker pvt ltd,
Mobile ([protected])
Broker id — 210667

Please help me in this matter i m also going to register a fir against it.

Regards
Narendra singh mobile ([protected])
Policy num —[protected]

Sir, agent make my policy of secure income plane of 50000 thousand by broker.. Yearly policy pay for 10 year. He give policy and prefer me loan. Of 1000000. He ask me loan done in 30 days. After he ask me your policy you surrender in 30 days if loan not ok but according to rule policy surrender in 15 days because my policy is not online after 30 days he ask me in your loan has error. Please refund my amount.. Of 50000. Policy number is [protected]

Hi this is rebecca, a customer of bharti axa life since 2009, i am very disappointed with the customer service agents, they give their nos to contact when the customer needs help but they don't pick up the call, n dont call back, till they pitch the policy they contact continuously, but once it's done they don't bother, it took me more than a week i have been asking them to send me some forms for transfer of my funds to anther policy and it's taken so lightly, the only branch in goa is in panjim n the customer service is very poor he does not have full information regarding the policy and what are the benefits, he gave me wrong information, and was not able to guide me with other options that i came to know later.

Hi sir,
I am nikhil ashok hire. I have choose your company plan that is bharti axa elite plan... But my payment deducted 2nd august2019 (Rs.110770) but my insurance policy have not send by your staff.. I regularly calling your staff but they are make me fool everyday and every time they give me such silly reasons your staff name and contact number is following
Mr. Sanjay singh (Pune office)-[protected]
Mr. R. K. (Pune office)-[protected]
Mr. Shrikant (Pune office)-[protected]

And representative give me wrong information. His name is mr. Shrikant (Pune office)- [protected]

Please resolve my issue otherwise refund my payment with 2month intrest...

To whom it may concern

Escalation:

Hi,

I begin by mentioning that i am really disappointed and frustrated with the level of customer service bharti axa provides & i've made up my mind to never ever sign up for your insurance schemes for any of my requirements in the near future. Though, i know, this complaint also will go to deaf ears, i am following the process to ensure when i file a customer complaint, i have done proper follow up's.

Complaint: policy provided contains misleading/wrong idv value & premium amount paid
Policy document i2888360 wrongly issued by your team even after providing payment receipt (See attachment)
Policy premium paid: 13700 for idv: 7.2 lakhs (See attachment)
Paid on 9.9.2019 (See attachment)
Policy sent details: idv 7 lakhs & premium amt: 13660/-
Wrong policy shared by soft copy after nearly 3 weeks and several follow up's (Check previous mail threads)
Car no: ka01-mn-9525

My previous insurance policy (Axa bharti) is expiry tomorrow and it's been my biggest blunder to renew my services with such a pathetic company like your's which deserves nothing but rot.

I will be initiating legal action and filing consumer complaint for your fraudulent services.

Regards,
Nirmal jayakumar

Hi i am bhavik bhatt my car tuv 300 gj06kh 7233 my car in water fluid damage in vadodara and my car insurance police no
Fpv/i3543375/71/03/003251 and my server [protected] atul ji not properly serve my car is in front of me and not serve fisically come in vadodara he serve my car via picture and video from workshop mr nilesh bhai and i complain so many time but he never pic up my call after i contact bharti axa tall free no and i complain thare and same thing company provide new no mr jigar[protected] bhai and i call to time but not proper answer and solve my problem after atul bhai call me and he says your dumper is not coverage in insurance its in exident but i am true my bumper is in have fluids and thats vai my no plate and my bumper breck and atul ji says fit ho jaye ga mane kaha fit karva do to vo bola workshop ka cam hai ore ma ne workshop pe bataya nilesh bhai ko to bole ye fit nahi hoga 13000 me naya dal na padega please solve my problam

Company name: bharti axa general insurance
Insurance:two wheeler (Bajaj avenger street 220)
Date of transaction: 7/7/19
Mode off transaction:online (Phonepe)
Amount:2544.08
Phonepe transaction id:p1907072020235251493487
I have paid the amount after entering all the details in that portal. And after that they didn't send me any invoice or email. Vehicle no:od19h1631.
The portal:https://www.bharti-axagi.co.in/two-wheeler-insurance

Hi sir,

Bharti axa representative called me for insurance and they said if i purchased the insurance then they will provide me a loan from reliance capital on behalf of bond paper.

Once i got the bond paper and asked him for loan then they said there have some problem with insurance and we need to purchase another policy for any of your family member.

Then the loan will be approve, then i called to reliance capital customer care and they said we are not providing any loan and those are the fraud call.

So i called him for cancel my policy but they did't cancel my policy.

And many times i contacted to bharti axa customer care support and grievance mail id but they didn't support me.

Kindly help me on this. As i have all recording of sales officer & mine. For proof.

My details:-
Name:-amit kumar
Policy number :[protected]

—
Regards
Amit

First mail conversation for estimation on wed aug 14:

— forwarded message —
From: anup javake
Date: wed, aug 14, 2019 at 5:45 pm
Subject: bajaj est. Pdf
To:

Thereafter, there was 15 days of mail conversation for assessment :

Claim assessment person first view : 95% chances are claimed will not pass due to date issue with insurance policy and rc transfer ownership.

I said to him : rc transfer is in process, and it was applied at the time of purchase of vehicle and insurance policy.

But they were not listening to me

On 30 aug: i received rc transfer document from rto, thanks to god, and only then insurance company started their due process of assessment.

Its an open truth: when you buy second-hand car, and you make an accident on the way home: will your insurance will not be approved as you will not have rc transfer document at that time :

Pls answer this question: whosever it may concern :

I am highly dissatisfied with the process, and unprofessional behavior of customer service which did not pay attention to what i was saying to them.

Mail conversations on 30 aug, 2019
Dear head customer service team,

Mail id : head. [protected]@bhartiaxa.com
Cc: rahul mohite,
Ramesh kathepuri,
Sanket kadam,
"javake, anup"