E-Meditek Complaints & Reviews

Hi Team,

I have claimed in april 2018 month but still i don't have received claim amount which is 39600
My user id - STER678070
Policy claim no[protected]

Dear sir,

Greetings from apollo loga hospital, karur

We need following documents for internal audit purpose

1. Hospital mou copy
2. Validity period of mou
3. Mou ffor life time or auto renewal

Note:our customer care number not reachable

Kindly do the needfull

Regards,

Creditcell dept
Apollo hospital
Karur

Here I complaint about the medical claim amount doesn't approve yet...the customer name Nidhi Verma doesn't received her medical insurance amount yet...she works for reliance jio head office gurugram ...kindly take note for that ...then kindly take note of that and approval her medical claim amount as fast as possible ...please do that procedure of giving the claim of employees ...who work for reliance jio GTL head office gurugram New Delhi ...and inform as early as possible

Dear sir / madam,

We have send irda code[protected] before 2 month. But payment not received...
Patient shall be discharge before 01 year.
But we have not received hospital payment.
We are doing daily call for customer care but they gave different type of reasons in last 01 year & they says that call to mr. Madhurendra sir because he is head of finance department but mr. Madhurendra sir do not received to my calls & not reply to mails.

Patient details :
(1) approval case details
Patient name = natthuji b. Jichkar
Claim no =[protected]
Policy no =[protected]
Admit date = 30/10/2017
Discharge date = 07/11/2017
Tpa name = e-meditek insurance tpa ltd
Insurance company = national insurance company

(2) approval case details
Patient name = shobha n. Jichkar
Claim no =[protected]
Policy no =[protected]
Admit date = 30/10/2017
Discharge date = 06/11/2017
Tpa name = e-meditek insurance tpa ltd
Insurance company = national insurance company

Kindly request you please fast process payment because one year already go & reply to this mail.

From,

Dr. Rahul thawre

Well treat multispeciality hospital pvt. Ltd,

Amravati road, wadi, nagpur-440023

Contact no.[protected]

Patient is admitted into metro hospital and require immediate approval. But tpa has taken more than 24 hours still not sent any approval. Patient admitted for angiography. Claim department has sent request request but tpa company is not replying to hospital

What is the use of paying medical insurance from last 4 years when you cannot help patient.

Worst tpa ever.

I have paid policy for my mother last dec 2017 for 1yr. My mother need to go surgery now and applied for cashless, but the emeditek team said the policy expired on september 2018. I dont understand as per the insurance card provided it will expires on dec 31 2018, but when we went for approval through hospital they said it expired in december not a valid card. Called to new india assurance team, this policy is valid for 1yr as per their records. Dont understand what is the issue here.

I am sajda ali insurance no.[protected]p[protected] i have deposited my medical bills from above 50 days but do not have any reply from your side i am a salaried person i have taken advance and my salary goes to re payment of advance from last three months. I am in trouble because i did not receive my medical bills claim. Total bill amount is rs.29, 492/- there for i request to you kindly do the need full as an urgent basis. (M. No. [protected])

I'm writing this letter to inform you about my grievance regarding delay of BILL REBURSEMENT.
I received a notification regarding claim approval on October 04, 2017 but I didn't get the rebursement till date. The net amount pending is ₹ 72285/-
I also had conversations with your customer care executives but no satisfactory response been given, I simply get the reply that I'll receive the rebursement amount within 4 days.
I hereby request you to please settle the net payable amount as soon as possible else I shall be compelled to drag the issue in consumer forums.
Claim No.[protected] under Policy No.-320300/48/16/[protected]
Claimant Name- Ajay Verma S/O Name Kishore Verma
Patient Name- Smt. Priyanka Verma

This is conferm you that my all claim was approved and they confirmed that all payment will be credited in the month of march, 18 but out of 4 claim only 1 claim of minimum amount was credited rest claim payment yet to credited. Kindly look into the matter

S. No. Claim details policy details hospital details type status view
1 devrani shukla
Tpa id :[protected]c
Claim id :[protected]
Ins claim id : pg :amar ujala publications ltd._ (2017) (G)
Pn :[protected]
In :national insurance co. Ltd.
Dro - (02) float no:- 55
Hn: shekhar hospital, lucknow
Cd: 24/10/2017
Reimbursement
(Hospitalisation) claim approved, under payment process

Dispatch
Digital file
-na-
2 devrani shukla
Tpa id :[protected]c
Claim id :[protected]
Ins claim id : pg :amar ujala publications ltd._ (2017) (G)
Pn :[protected]
In :national insurance co. Ltd.
Dro - (02) float no:- 71
Hn: st joseph s hospital
Cd: 12/11/2017
Reimbursement
(Hospitalisation) claim paid

Dispatch
Digital file
-na-
3 devrani shukla
Tpa id :[protected]c
Claim id :[protected]
Ins claim id : pg :amar ujala publications ltd._ (2017) (G)
Pn :[protected]
In :national insurance co. Ltd.
Dro - (02) float no:- 58
Hn: st joseph s hospital
Cd: 12/11/2017
Reimbursement
(Hospitalisation) claim approved, under payment process

4 devrani shukla
Tpa id :[protected]c
Claim id :[protected]a
Ins claim id : pg :amar ujala publications ltd._ (2017) (G)
Pn :[protected]
In :national insurance co. Ltd.
Dro - (02) float no:- 73
Hn: st joseph s hospital
Cd: 12/11/2017
Pre-post reimbursement
(Hospitalisation) claim approved, under payment process

Dear sir,

As per my last complaint with you complaint ID is 1840073 dated 19/01/2018. We have received customer care call from emeditek and email him all the required documents As per telephonic conversation with Mr. Dinesh Sir, emeditek. I had sent all the required policy papers and cancal cheque but till date no action has taken.
We have applied for reimbursement under National insurance policy. We have replied all quiry raised by you. My claim no with emeditek is[protected] Banarsi Bhatt. We have replied 4 times of your query and submit all the required papers. In 1st query to 4th query letter you have demand me last 2 year previous policy i have submit that previous year policy 2015-16 & 2016-17. Your call centre call me and ask me to know that i have policy of 2014-15 or not. When i say no i have not policy of year 2014-15, then in next query they have demand me 2014-15 year policy. We don't have policy of 2014-15. We have applied for reimbursement in July 2107 but till date my claim is pending Kindly do the needful at urgent basis.

I request you to kindly look in to this matter urgently.

Regards,
Banarsi bhatt
Cont no [protected]

Dear sir,
We have applied for reimbursement to our nation insurance policy and we have replied all quiry raised by him. My claim no with emeditek is[protected] banarsi bhatt. We have reply 4 times and submit all the required papers.in 1st query to 4th query he has demand me last 2 year previous policy i have submit that previous year policy 2015-16 & 2016-17. His call centre call me and ask me to know that i have policy of 2014-15 when i say no i have not policy of year 2014-15. Then in next query they have demand me 2014-15 year policy. I think that national insurance ltd cheated with innocent people. I am attaching all the query letter of emeditek.
Kindly look in to the matter urgently beacuse we all pay charges for insurance policy but this insurance company cheated the people.

Regards,
Banarsi bhatt
Cont no [protected]

Hospitalisation[protected] under[protected] of mediclaim policy (2007).
Tpa had deducted rs 14982/- out of total claim of rs 22766/-. Customer care not ready to register the complain.
They are giving explanation that amt is deducted according to room charges, where as according to policy there is no where mentioned that all the charges are linked with room charges.
Even they deducted other test charges which are done after hospitalisation and from outside agency.
They are making error in calculation of claim and not ready to solve the issue.
I feel sorry for e-meditek and i will surely go in consumer forum for the cheat done by e-meditek and new india assurance.

My claim number is[protected]. It was submitted on 20 september 2017. All the queries raised were settled within few days but still the case is pending. Every time when we try to call or email to raise the complaint they ive the same reply your claim is under process please wait.

Please resolve it as soon as possible as it is getting delayed day be day.

Regards,
Mayank mishra.

Dear team,

We take treatment for dengue fever to my spouse from 13.10.17 to 16.10.17 at bill roth hospital, amnjikari and we done the payment through cash. We submitted the bills &affidavit in stamp paper against duplicate copy of receipt for rs 10000. Clarifaction also
Still now there is no response from e meditek. So please take the necessary steps to clear claim number:[protected]
—

I mssheema dey have submitted all my documents required for reinbursement of my medical bills on 17th aug 2017 which has not been released till date. On inquiring every 7th day, they give reasons sometimes not submitting documents/no doctors available for checking the documents/reliance network problem etc etc. Kindly see to the matter as early as possible.

I have an insurance from e-meditek company through my office essjay ericsson limited. I have courier all the original documents to e-meditek at their udyog vihar address and as per them they have received all the docs on 15th sep-17 but still not updated in their system reason-unknown.

Also i called their relationship manger-harsh on number-[protected] as i got this number from e-meditek helpline, as per harsh he will get it checked. I tried again to get the update from harsh but now he is not responding to the calls.

Courier. No-[protected]

Courier name-overnite express.

Tpa id :[protected]b

Claim id :[protected]

I have claimed some amount for my new born as he was admitted in the hospital and i have couriered all my original docs on their udyog vihar gurgaon address and they have received these on 15t sep-17.

But they are delaying to provide the said amount from 3-months-every time they come with new story. I have been touch with aakash-[protected].

Kindly look into this.

Corporate office: plot no. 577, udyog vihar,
Phase v gurgaon, haryana - 122016
Phone :[protected], fax no :[protected]
E-mail : [protected]@emeditek.com

I am having the corporate policy with emeditek. I have registered the claim 112200/48/2018/002222. Almost 60 days over claim is not settled. Claim settlement process is worst. They are delaying the claim with illogical queries. I am paying 12000 premium for 3l insured amount.in future i am not going to be part of emeditek. The worst services ever seen.

Claim id : tp[protected]
Patient name: bilva vinayak parchure

I have submitted my claim in the month of july 17. Now in the last week the claim got approved but now when i have contacted the customer care number then came to know that my bank details not been uploaded, however while submitting all the documents i have provided my cancelled cheque.

Even i have not received any update from your end about bank account details.

As your customer care agent advised, i have sent my bank passbook and all the account details on the given email address i. E. [protected]@emeditek.com

Kindly get those details updated on the profile and process the claim as early as possible.

Dear sir,
My claim no is[protected]. My name is banarsi bhatt. My national insurance policy no is[protected]. I have send all paper. I request you to kindly do the needful as soon as possible. We have send claim in july and reply of queries raised by you in august. But till date my claim has not sanctioned. I humbly request you to kindly do the needful.

Regards,

Banarsi bhatt
[protected]
[protected]

My claim no.[protected]

I have submitted my claim to your bangalore centre on 01.09.2017 with all the original papers / documents received from the hospital where i underwent angioplasty. After few days, they sent one reminder asking for additional documents / papers, i went to the hospital requested them to provide the required papers and it was handed over to your centre on 12.09.2017. After 2 days today again they sent one more reminder asking for some more details which was already submitted. I sent a mail in this regard and requested them to go through the submitted papers thoroughly. Now, they replied my mail, asking for some more details.

They are not asking the required details at a time. How many times i have to go to the hospital and request. This is the third time, really this is a harassment. Already i borrowed huge amount from outside to pay to the hospital and it was brought to their notice also. Inspite of this for small small things they are raising a query and delaying the settlement of my claim and embarrassing me. Really it is horrible.
I request you to follow up with the concerned and please see that the claim is settled at the earliest without any harassment.

Please update.

C k chandrashekar