Bharti AXA Complaints & Reviews

Complain Against
1. To
Sh. Parag Raja (Ceo)
Bharti axa life insurance company limited
Unit no. 1904, 19th floor
Parinee crescenzo, 'g' block
Bandra kurla complex, bkc road
Bandra east, mumbai - 400051
E. Mail: parag.[protected]@bharti-axalife.com

2. To
Ms ishita mukherjee (Coo)
Bharti axa life insurance company limited
Unit no. 1904, 19th floor
Parinee...

1. To
Smt nirmala sitharaman
(Finance minister)
Ministry of finance
North block
New delhi
E. Mail: Appointment.[protected]@gov.in

2. To
Sh. Parag Raja (Ceo)
Bharti axa life insurance company limited
Unit no. 1904, 19th floor
Parinee crescenzo, 'g' block
Bandra kurla complex, bkc road
Bandra east, mumbai - 400051
E. Mail: parag.[protected]@bharti-axalife.com

3. To
Ms ishita mukherjee (Coo)
Bharti axa life insurance company limited
Unit no. 1904, 19th floor
Parinee crescenzo, 'g' block
Bandra kurla complex, bkc road
Bandra east, mumbai - 400051
E. Mail: ishita.[protected]@bharti-axalife.com

4. To
Nitin Mehta (The head customer service)
Bharti axa life insurance company limited
Unit no. 1904, 19th floor
Parinee crescenzo, 'g' block
Bandra kurla complex, bkc road
Bandra east, mumbai - 400051
E. Mail: nitin.[protected]@bhartiaxa.com; head.[protected]@bhartiaxa.com, [protected]@bharti-axalife.com,
[protected]@bharti-axalife.com, complaints.[protected]@bhartiaxa.com

5. To
R.M.Vishakha (Ceo)
India First Life Insurance
12th & 13th Floor, North(C) Wing, Tower 4, Nesco IT park, Nesco center, Western Express Highway, Goregaon (East), Mumbai -400063
E. Mail: vishakha.[protected]@indiafirstlife.com

6. To
Atri Chakraborty (Coo)
India First Life Insurance
12th & 13th Floor, North(C) Wing, Tower 4, Nesco IT park, Nesco center, Western Express Highway, Goregaon (East), Mumbai -400063
E. Mail: atri.[protected]@indiafirstlife.com

7. To
Praveen Menon (Chief People officer)
India First Life Insurance
12th & 13th Floor, North(C) Wing, Tower 4, Nesco IT park, Nesco center, Western Express Highway, Goregaon (East), Mumbai -400063
E. Mail: praveen.[protected]@indiafirstlife.com

8. To
Amit Kumar Chandra (Additional director)
Market Wizards Realmart Pvt. Ltd.
B-10, 3rd Floor Shankar Garden, Vikas puri,
New Delhi-110018
E Mail: info.[protected]@gmail.com.

9. To
Himanshu Ahuja (Director)
RAP Infosystems Pvt.Ltd.
S-459 G/F ROAD 449/481,
Greater Kailash, East Delhi,
Delhi- 110048
E mail: [protected]@gmail.com, [protected]@rapinfo.co.in
Dear sir's/madam,

That this is to informed you that i am a peace loving, law abiding citizen of the county and working as a quality engineer in a private company in Faridabad(Haryana) and wanted to renovate my house, for which I was need some funds and was looking a loan in the beginning of 2021. I had applied a loan of Rs 500000/- (Rupees Five lakh only) with hdfc bank, with all requisite formalities. Later I was informed from hdfc bank that my application was not approved.

That after rejection of my said application & passing of a months, in Feb-2021 I received a call from. "Mr Dinesh" and he introduce himself as a loan executive of Bajaj Finance having its office at Gurgaon, sec-14, Haryana and told me that he knows I am in need of a loan and my loan application had been rejected by hdfc bank already. He further stated that he can help me to getting a loan amount of rs 5 lakh. I asked him that how? He told me that I need to buy a India first Life Insurance policy of rs 49000/-, and once you bought said life insurance policy then on behalf of said policy he would get approved my loan thru Bajaj finance. He also further stated that it is one time premium policy and all paid amount is fully refundable without any deduction with applicable profit & bonus on the maturity of policy, even in the mid of policy also, if required

I asked him to meet personally, but he refused with saying that always he is busy with clients & some time busy in official meeting with some senior executive to taking a decision on various loan application. However your work would be done definitely. He further stated that you don't need to go anywhere to getting insurance policy, all the required document will be submitted on-line & payment of premium will also be done online directly from link sent by India first life insurance on mail.
That I thus landed in his trap and was led by his sweet talks and conceded to pay Rs. 48906/- (Rupees forty eight thousand nine hundred and six only) through axis bank credit card in favour of INDIAFIRST BILLDESK, MUMBAI, IN with reference id [protected] as on 22.02.2021 and bought a life insurance policy in my name as Ravi Kaushik vide policy no 87843215 on dtd. 22/02/2021. (Scan copy of policy enclosed herewith as annexure-a).

That after passing of around 4-5 days when I asked him about the status of my loan application, then he told me that loan application will be proceed after submitting copy of policy. After 15 days when I have submitted copy of policy he said that it will take another 10-15 days in processing of loan.
After one & half month he call me & said that your loan is sanctioned & will be credited in your account within 3 days. He told me that there are some changes had in the rules of ministry of finance, govt of india, due to which I have to pay GST ( Half of the total GST will be paid by Bajaj finance & rest will be paid by me) on loan amount which will be refunded later by Bajaj finance with loan amount. He said that a policy of rs.45000/- will be done to show in gst which will be refunded later.
When I refused for new policy he made me talk with his boss Mr. Chaddha, who said that there is no risk of money at all and I would be benefited to getting bonus on my deposit beside safety of my life. He gave me assurance of loan & also sent proof of loan of other person. That again I thus landed in his trap and was led by his sweet talks and conceded to give him rs 45000/- (Rupees forty five thousand only) through axis bank credit card in favour of Bharti Axa Life insurance, Mumbai, In with reference id [protected] as on 26.03.2021 and bought a life insurance policy in my name as Ravi Kaushik vide policy no[protected] on dtd. 26/03/2021. (Scan copy of policy enclosed herewith as annexure-b).
For next more than one month he used to give me false commitment of loan amount credit. In between he also made me talk with many persons saying that he is from bajaj finance accounts & other saying from head office. He used to make many verifications to feel me that process is going on.
One day I received a call from Mr. Rajesh saying that he is calling from Main branch of Bajaj finance. He told me that all process of loan are completed but as per New rules of ministry of finance NOC will be required for loan for which a policy of rs.28500 will be done to show in NOC. He said that the amount of NOC is refundable & will be credited in my account with loan amount. Mr. Dinesh and Mr. Chaddha call me many times to give assurance. I refused clearly to buy any new policy in name of any rule. Mr. Dinesh call me and said to meet personally in office. I reach on said place on time. I called to Mr. Dinesh and informed him that I am in the office of Bajaj finance. Then he told me that he was waiting for me since long time and now left the office and now consuming some tea/snacks in nearby area of office and also request me to come outside of bajaj finance office and meet there.

That during meeting and after a lot of discussion he induced and allured me that there is no risk of money at all and I would be benefited to getting bonus on my deposit beside safety of my life. He already facilitate and get approved various loans of very huge amount in the uncounted nos and this is safest and fastest way for getting a loan on lower interest. He further stated that loan applications were received after me, got approved, because they bought insurance policy.

That again I thus landed in his trap and was led by his sweet talks and conceded to give him rs 28529/- (Rupees twenty eight thousand five hundred & twenty nine only) through axis bank credit card in favour of India First Life insurance, Mumbai, In with reference id [protected] as on 06.05.2021 and bought a life insurance policy in my name as Ravi Kaushik vide policy no 99462224 on dtd. 06/05/2021. (Soft copy of policy enclosed herewith as annexure-c).

After passing some days when I call Mr. Dinesh he gave me fake dates of fund transaction. After passing one & half months he informed me that all formalities has been completed and my loan get approved, he also state that after few hours likely 4:00 pm, I would be get another call from bank side and, said bank official would be informed you, that when they would be transfer loan amount into your bank account.

That same day evening I received a call from bajaj finance, first he asked me that have you talked with Dinesh? I say yes, then he told me that some financial rules has been changed from April-2021 onward and your loan already approved, you need only to buy a last policy an amount of rs 20000/- (Rupees ninety four thousand only) as soon as you bought insurance policy the loan amount would be credited into your bank account in next 24 hours. He also state that whatever money, I have spent earlier are being invested and used for safe guard of my life and there is nothing to conceal or cheating or commission/omission. And the invested amount is fully refundable with applicable profit/bonus as and when required. I refuse him to buy any policy this time.

Now there is no doubt that these insurance policies were issued on the ground of deceit, and forgery with stating that is a necessary component for sanctioned of loan of Rs 5 lakhs by the Mr Dinesh. It is stated that the said Mr. Dinesh misused and abused the official capacity and issued policies by ensuring the premium amount is fully refundable at any time, it is a guarantee to sanctioned a loan of rs 5 lakh. While in fact complainant was neither any need of these policies nor was in a position to pay too much high premiums.

It is learnt that there are various complaints pending against Dinesh as well as so called many other agent attached/working with India First Life Insurance and Bharti life axa insurance and some of them have been put on internet on various website clearly indicating prima facie commission of offence of cheating and breach of trust with using same modus operandi. No one can denied involvement of higher official of India First life insurance and Bharti life axa insurance in entire fraud/scam. They are playing with hard earned money of innocent public alike me. Company appears to be indulging in unfair, unethical and deceitful business/operations and the information reflected on company website is false and dubious. Company is extorting money by presenting unrealistic descriptions, showing a rosy picture, false and misleading promises and encourage to buy a higher amount premium policy through its so called agent and paying them a huge commission.

That on account of the above said addressee no 1 are requested to take necessary stern action against addressee no 2 - 9. It is humble request to addressee no 2 - 7 for refund of entire amount of above all three policies and take appropriate legal action against addressee no 5 & 6 along with Mr. Dinesh & Mr. Chaddha. It is pertinent to mentioned here that I am going to take legal action & file a complaint in my nearby police station against all guilty persons.
Thereafter, when Dinesh refused for loan without getting another policy. I asked him for cancellation of all my policies & get my money back. He told me that he will apply for cancellation & return money back. He gave me dates of money transaction & make me talk with many official ensuring me for money back. Each date given to me get failed. One & half month passed in this process but I didn’t get my money. One day I scold Mr. Dinesh badly & said for police complain & legal action. After that day he never pick my call. Even Mr. Chaddha & Rajesh are not picking my call.
In the light of narrated above it is very clear that above all three policies were issued by fraud, false representation & concealment of material facts. Undersign neither was in any need of these policy at the time of its issuance nor in a position to pay its premium.in fact these policy were bought on the ground as a security of getting approved of loan application. He is a victim of a racket which was run through various official of insurance company as well as its corporate agent.
Thanking you

With regards
Ravi Kaushik,
S/o Bhoodram
Village –Heerapur, P.O.-Mohna,
Tehsil –Ballabgarh,
Distt.-Faridabad, Haryana-121004.
Mobile: [protected],
E-Mail: ravi.[protected]@gmail.com

I have car insurance policy FDX/SU015795 which is having end date for third party insurance as 31 March 2022.

I sold my car and requested to Bharti AXA to transfer my insurance but they are asking me to contact agent since this is purchased as OEM insurance. Contact number given by Bharti AXA is not accepting calls

I have the policy information as Bharti AXA. I paid for insurance to Bharti AXA .I feel that they are cheating with policy information.

Also wanted to know what will be coverage if something occurred during this period.

They started my policy through HDFC without my concent and from june when asked for cancellaton they are fooling me around and keep mailing the money will be refunded in 7-10 working days but still i havnt got the details yet and the sum of 10000 is still not refunded

I request you to take a serious action against this and help me with a solution on the same at the earliest.

Dear Sir, I paid Rs 3972/- to bharati axa for for term insurance on 07 th June 2021. Till now, after nearly 3 months to the policy not issued. No refund also processing. While contacted customer care they are not attending calls most of the time. One day the call taken, they given one email id. No response after 1 month. I think I sent nearly 10 mails. No response. Very disappointed. I spent lot of money & time to fill forms. All medical completed they informed medical ok. But insurance not issuing. No refund also processing.

I purchased insurance of bharti axa from policy bazzar. Now at the time of claim they show in non relevant issue and denied to claim. Now i need to pay 40k on my own. Please look in to this matter. They fooling peoples. I am really disappointed with Bharti Axa.

Respected sir, I want to bring this in your attention I have a agency code BAL374057 in bharti AXA life insurance company and I want a IC form for requirement in LIC
My sales manager denied to provide due to his reporting manager don't want to give me cessation certificate
Please help me
Thanks and regards
Brajkishor raidas
E-mail- [protected]@gmail.com

Someone from bajaj finance approached me and convinced me into buying a policy of Bharti AXA in the name of getting a loan against it. It's been more than 10 months now and they have still not provided me with a loan. I want to close my policy and need a refund.

Bajaj Finance — Loan against bharti axa life insurance policy
Reetesh Vishwanath
Aug 9th, 2021 Bangalore, Karnataka
I was asked to take up a policy of bharti axa life insurance since i was in need of personal loan.i was told that ill get loan against the policy from bajaj finance.the bajaj finance guy's name is apparently varun and vikas gupta.he told me that dont say that u need any loan against this policy when u will get call from bharti axa for verification.i tried cross checking his authentication but couldnt do much.he took lot of interest until there was the policy process going on but post that i didnt even get the policy nor did i get loan

Hello
my name is dhaval Ramani I joined Bharti Axa on 16/07/2021 at Rajkot Gujarat. I give a handwritten resign letter to my branch manager on 18/07/2021. why I reigned in 3 days because our branch manager told me to open a compulsory bank account in another bank. after one-day meeting conducted by HR and brief information about company policy and other things. so I ask a question HR about an open new bank account? HR refuses that you have not to open a compulsory account. I revert back to my branch manager and told them HR told me not to open another bank if I have an account in sbi bank. branch manager barking me and forcefully told me that I am your branch manager and what I say you have to don't listen to HR otherwise give resign or said that I complain fake FIR of missing 50000 Rs in our branch with your name. after 19/07/2021 I still received that company email login and password and receiving messages . but already resign. I thought the branch manager had not forwarded my resignation letter to the HR department or something else. I need to withdraw my PF but in my PF account, another Member id is generated by Bharti Axa. if Bharti Axa puts the Date of exit in service history to my PF account I can withdraw it. Please help me.

Got a call from agent who claimed to be from Bharti Axa and stated few benefits like health insurance worth 5lacs for my family plus 12k refund out of 30k post receiving bond and that the term for policy is 3 years and in 4th year I will get 1lac 29k as a return. Also that I have to pay 24k next two years but nothing was true. I had to go to the post office to get the papers and nothing such was mentioned. Agent told me that it is just a dummy bond and Executive will visit with real bond. Even after 4 months no one visited. I took this policy on 31st March 2021.

Arwa Purchased a Bharti AXA General Insurance Travel Policy for UAE.

Below is sequence of events

1) 19th April 2021 ARWA Travelled to Dubai. On departure and at DXB airport she tested COVID Negative.

2) On 26th April 2021 Arwa suddenly became very ill and was diagonised Covid-19 Positive and sent to Hotel Isolation for 10 days on recommendations of DHA.

3) Her Flight Ticket of 1st May 2021 of FlyDubai was Non-Refundable and either ways she could not be boarded as Arwa was in Complete Quarantine due to illness. Coincidently the Airline also cancelled the Flight and gave her an Airline Voucher.

4) Arwa was advised by Doctors for Complete Bed-Rest and to wait few weeks to take RT-PCR Tests in Dubai to re-check for Covid and then return home as per UAE and India clause to fly with Negative RT-PCR Certificates.

5) Arwa got herself re-tested for Covid-19 on 21st May 2021 and was declared “Presumptive Positive”. Result Attached Herewith.

As per Dubai and India Airline and Government Policies she was not permitted to board the Aircraft with the “Presumptive Positive” RT-PCR Certificate.

6) Arwa re-tested at same hospital on 22nd May 2021 after taking Nasal Medicines and was finally declared Covid-19 NEGATIVE

7) Arwa boarded DXB-AMD Flight on 22nd May 2021 Flight to return back to India.

So FOR 26 DAYS from 26th April 2021 to 21st May 2021 she was suffering with Covid Illness (Covid-19 Positive) and stuck in Dubai (TRIP INTERRUPTION AND CANCELLATION DUE TO ILLNESS AND QUARANTINE) as per Bharti AXA Policy.

For over 21 days (from Original Booked Flight Return date of 1st May till 22nd May 2021 Return Flight Ticket) and SPENDING OVER 2500 dollars on Accommodation, Food, Travel and Medicines Costs.

8) Due to Upper limit Clause o[censored]SD 500 as per Bharti AXa Policy, she has only submitted Bill of One Hotel of AED 8100.

9) Bharti AXA put her claim under “Trip Interruption and Cancellation” due to illness and Quarantine (and eligible for USD 500 Claim) but offered Process it under TRIP DELAY with Upper Limit o[censored]SD 50 Only. They are not considering Payout of Hotel Charges paid due to trip interruption o[censored]SD 500 but offered us USD 50 only under Trip Delay.

The Company wants to ensure Claim Payout Ratio are maintained as LOW as possible thus denying and depriving even Legitimate Claims.

its only giving us Mental Stress, Agony, Trauma, Pain and Sorrow at the state of affairs in Indian Insurance Companies.

Policy Number:[protected]
Plan Name: Guaranteed Income Pro - Endowment option
Policy document / Welcome Kit delivered date : 23-Apr-2021

I requested BhartiAXA to change my plan option from Endowment to Short Term (Guaranteed income Pro has options - Endowment, Long Term and Short Term). I called Bharti AXA customer care within free look period. Agent advised me to send an email for my request to [protected]@Bhartiaxa.com. I was informed that, once I send my request over email within free look period, my request would be taken care as per Insurance protocols. Due to pandemic and being busy with health issues of my relatives, i did not actively track email responses from Bharti AXA. Later, I have come to know actual email of Bharti AXA cc is [protected]@bharti-axalife.com.

Upon follow-up, they have been asking me to share request number or interaction number that would have been raised by BhartiAXA cc. How would i know the customer care executive raised request or created interaction for my call? Now, they are declining to take up my request. Kindly, assist me in this regard. Please refer my training email for my initial request that was sent on 27th Apr which is exactly 4 days after I received policy document.

Dear Sir/Madam,
This is regarding my vehicle KA-03-NE-0981and its insurance policy issued via the General Insurance Private Car Package Policy.

The previous policy of S6874302 expiry date was 8 Jan 2021. We have renewed our policy on[protected] for the Amount of Rs. 9259.00 by payment on the Bharti AXA website.

We are yet to receive the renewed policy.

The following are the payment details:
Transaction Reference No: VSM[protected]
Name: Sanjiv Sambandan
Application/Ref. No: 160183
Policy No. S6874302
IMD Code. 41000765
You can contact me on my mobile number: [protected]
or email: [protected]@gmail.com

Sincerely,
Sanjiv Sambandan

Dear Sir/madam,

I mrs Heena mukesh patel having Bharti AXA life monthly advantage policy no[protected]MONTHLY ADVANTAGE). I want to cancel that ecs as I pay future premium by cheque or cash. Kindly do the needful. please provide update.
From last 3 months I m facing the problem with Bharti AXA as they are not cancelling my ESC as I am so many times told them if ESC bounce then who are responsible for the same and...

I have taken a policy for my father and in starting of march I got a email for premium due date, I was informed by agent that the ECS payment method has been cancelled and I will be paying manually. So I have made the payment today morning as on dashboard its was showing 25th as due date.
Later when I checked bankstatement of my father it was also deducted from his account.
Since morning I have been trying to contact customer care/agent but no response.
In total we paid 54793+54793, and the worst part is got an email saying the advance amount will be adjusted with due date 25.03.2021.
My question is when it was already deducted on 11th why you guys are sending message like amount due ???
[protected]@bharti-axalife.com
Bharti-Axa=[protected]'
I am tired of calling customer care.

I have renewed my insurance in online.
The site shows payment was unsuccessful, amount will reverted in 14 days.( happened on 2/2/2021)

I have waited for 14 days then had called the call center multiple times.. Finally they told you send your renewed insurance from other ins. Company then we will refund the money. I did the same on feb 17.they have shared one ack id "04146468" for the refund request..

Again I had waited for another 14 days and called the customer care on 8/3/2021.. They told some thing went wrong we will process your request within 2-3 days .. Nothing was processed till date..

Can someone help me to get my money back..

I am paying interest for this money to my credit card..

Complaint is not resolved as stated by company.I havent received any confirmation on my polocy whic are[protected] &[protected] Now nearly one month over to sent bank details of remaining policy holder, but till today we could not refund of remaining three policies. Thus it is again humble request all of you, please take necessary action and to refund entire amount which were deposited against all remaining policies at the earliest. Thanking you with rgd Joginder Singh

Fraud Person Akhilesh Citi Finance [protected] & [protected]

My Policy Number[protected]
Name - Deepak Kumar
Mob. No -[protected]
Bharti Axa ke dwara Phone kiya gaya or Premium Jama Karaya gaya bad me pata chala ki hum se Extra Premium le liya gaya hai. jub maine bharti axa ko E-mail kiye to accept kiya or apne Complaint Reference No. CRU-123707 me Wed, Dec 23, 2020 (The refund proceeds shall be credited in 15 working days to your bank account) Lakin aub tak Return nahi kiya gaya Hai.

Plz Solv My Problem
Deepak Kumar
[protected]

I purchased a life insurance policy from Bharti AXA Life few months back. However, due to monetary deficit, I decided to cancel the policy under free look period. So, in free look period only, I mailed the service team of Bharti AXA Life insurance for cancellation. I also attached all relevant documents needed for policy cancellation on 12th Dec 2020.
It has been now more then 3 months. I mail them every week. I have also mailed senior...