My name is anita charles and i live in the usa. I have been writing to your customer service for the past 2 years to resolve my issue and have got no resolution to it.
I have even written to the insurance ombudsman and they too referred my case but i have not got a reply from your insurance company. I have been repeatedly writing to customer service to give a solution to my case and have been terribly disappointed to note that they are least concerned about the customer and their hard earned money which we give to you. My hard earned money was with you since 2009 when i bought my first policy wealth confident...
In april 2009 i enrolled in wealthconfident plan no.[protected] with bharati-axa life in vellore, tamil nadu with an annual premium of rs. 60, 000 to be paid in two installments. I paid this premium for three years totaling rs.1, 80, 000.
In 2011, i moved to greater noida and in january 2014, i was leaving the country to immigrate to the us. I called the bharti-axa office to explain my inability to continue with my policy anymore as i would not be in the country. A few days later mr manish sharma (Who i did not know) walked into my office and introduced himself as area head, noida bharti-axa life (Manish. [protected]@bharti-axalife.com) i explained to mr. Sharma that i was leaving the country and i would not be able to pay any more installments and wanted to close my policy and get my money back. He suggested that i do a partial withdrawal and get another policy where i do not have to pay any more premiums and i would be able to get my money more quickly. And i agreed to his suggestion thinking he was acting with my best interests at heart and i was enrolled into this new sip[protected] in january 2014 and paid the premium of rs. 90, 000 with the partial withdrawal from my wealth confident plan. I believed him as he represented the company bharti and was not an agent and he did not at any point explain that i had to pay a premium of 90, 000 every year. If this had been explained to me i would have definitely not opted for this.
I told him clearly that i was leaving india and did not intend to return and that paying premiums will not be possible. He assured me that my investment would bring good returns. The next day he sent a man, rahul, to my office, with the papers for my signature. I trusted his advice and did as he instructed me, and sent other documents by email. I thought he was acting with my best interests at heart and did not ask any questions about the policy. I left india in march 2014 and the policy documents were delivered to my mother in tiruchirapalli.
In january 2015, i received a notice to pay a second installment of rs. 90, 000. This took me by surprise as mr. Sharma knew i could not pay any more premiums. I wrote to mr. Sharma and asked him why the premiums are continuing when he clearly knew that i was not in the country and i would not be able to pay premiums. I also asked the company about this sip plan and was told i had to pay a premium of rs 90, 000 for the next five years. I did not pay the second installment due in january 2015 and now i am told that my policy will lapse and my rs. 90, 000 will be forfeited. I wrote to the complaint. [protected]@bharti-axalife.com that this misrepresentation by mr. Sharma was totally unfair, unjustified and a lie. The complaints unit informed me that they had done necessary due indulgence and have not found any discrepancy at the time of policy issuance.
I do not live in india anymore and i am requesting the insurance ombudsman to step in and resolve this issue for me as soon as possible. I want to cancel the sip[protected] and my money returned to me. Mr. Sharma misrepresented the facts to me. My mistake was that i trusted mr. Sharma in what he explained to me. Alternatively please guide me as to what i need to do.
Old policy – wealth confident[protected] premium 60, 000 pa
New policy – sip[protected] premium 90, 000 pa.
Name of policy holder - anita charles
I have in april closed my policy wealth confident[protected], i request you to please close my new policy sip[protected] and return the money back
Thank you for your help
My email is [protected]@yahoo.co.in
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