Bharti Axa — cancellation of policy due to misguided case

Jul 22, 2019

Updated by vveer Hi All,

Could you please update status on my request, no body from Bharti Axa contacted yet for the resolution

Vishal

Jul 22, 2019

Updated by vveer Hello Bharti Axa Customer care team,

when i can expect the reply from your team, as per my experience no one is contacted me when i was raised this concern, even i tried to reach them, they was not responded to my request & confirm we cant help you

i feel like its trap set-by bharti axa to grab customers by given false assurance about policy benefits & after words some one who raise the concern then trying bound in the rule book & raised hand

i tried so many times, but no one is interested to look into my request, even they confirm go and raise the issue in court ( this type of arrogance shown by bharti axa team) ; i can understand you may have big figure sale company & you may not bother such types of cases, but some one who saved money for family future & company like Bharti axa ( big Name in market ) showing this type of response after policy get sold, its worthless to trust .

following scenario happened in my case
1. serval calls from Bharti axa for policy marketing
2. after 4 months i give them appointment
3. person visited me not confirmed that he is broker & not bharti axa person ( again & again he is stating that i am from bharti axa ) ; my first mistake i believe that he is from bharti axa ( never thought company hiring brokers to sold the policies )
4. he explained policy benefits on paper where he confirms 19 Lacs i will get after 12 years of policy, where i need to invest appx 7.68 Lacs ( so i kept the paper where he explained me policy benefits ) & on that basis i agreed to take policy even i proposed my colleague to take this policy, so she also taken it ! ; we paid the charges by NEFT
5. my self written my email ID & Mobile no on policy form ; Broker or may bharti axa person entered wrong information on the side, so policy benefits information not reach to us & we not approach for cancellation
6. Policy paper delayed & delivered after policy hiring by 1 month after so many follow-ups ( grace period of policy get overed ) we didn't check due to i was out of town & forgot about policy hiring
7. got call for next premium, so that day i checked policy papers & benefit paper which was given by broker & found some confusion
8. for the clarification i reach out to customer care by call & asked them for benefits, so i again i found its not matching with what broker confirmed me
9. i visited branch PCMC & shown them policy paper & benefit paper which was explained by broker ; them confirm that benefit which explained & shown on paper by broker is wrong & you are miss guided on the policy benefit
10. PCMC branch given resolution to raise service request for ECS cancellation & policy cancellation, so further premium attempt will not happen from bharti axa & you will get the refund of which payment already made to bharti axa, so i given two request & all evidence related to misguide of policy benefits at branch
11. then i got the SMS from bharti axa about premium deduction ; so i again i reach out to customer care on call & visited branch, even i wrote mail to complaint dept & service dept of bharti axa
12. no body responded, then again i reach to branch they confirm team will contact you ; after 9 days i got call where i explained about all incidents & he confirm that i will investigate & will reach out soon, but till date no body contacted me
13. got mail from bharti axa where they confirmed, we didn't get any response during grace period & we will not cancel the policy ( here i get trapped &strong feeling that Bhrati axa is fraud company who is steeling money from peoples ) ; i clearly informed on call that i didn't go through the policy and i was out of town, now peoples showing me rules
14 . my first concern ; wrong email ID mention and due to i didn't see the benefits during grace period other wise i cancel the policy . ( person knows very well that my job is traveling base & i didn't get the time to go through the hard copy after receival )
15 . so many emails, calls, serval visit to branch, no body given response
Heading :- Given wrong information to customer, putting wrong information email address ( so customer didn't reach out through policy ) then showing policy rules this is very well planned trap to grab customers & same thing happened to my colleague ( even wrong email ID mentioned ) Broker knows we are mostly working on the computers & if information given in soft they will cancelled
so request you to guide on further, where i need to lodge complaint physically in consumer court, police station, or need to reach out media for justice !

suggest action plan !

Vishal

Jul 24, 2019

Updated by vveer Please update the status for my complaint