Bharti Axa — Car claim with Bharati Axa

Dear Sir/Madam, Complaint Against Bharti Axa that I have claimed on 05.02.2015 for my car for damage but still there is no any work done of my car & car is lying with garage from one week, because Garage people has not got confirmation in writing. So they are not doing work. When I called up Insurance Surveyors Mr. H.S. Bright (his cell no. is. [protected] & email Id is [protected]@yahoo.com) he is not giving proper answer as well as talking rudely and one important thing that this survey has not done by him personally. He send two young boys for survey who was teenager. They don’t have ID proof, They not checked RC Book, Driving Licence, Original Policy etc., He said I am busy, I have other work, let me do my work. So my work is not important, beyond that He says my job is over but he is not giving in writing. Then I Reached at Garage to sort out problem & I called up from there he said I am in Meeting I will call you back in 5 minutes. Again after half an hour I called up again he not taken my call. I was waiting there for 3 hours. But he not called up. Then I called up Mr. Mahesh Joglekar he said I am in Metting I will call you back. His cell no. is [protected]. Then I got call from Vikas His cell No. [protected] he was protecting & taking side of Insurance surveyors. Plus he said we are calling customer only sending reject letter. I called up you is big thing for you Etc. you go anywhere you can’t do anything o[censored]s. When the sale policy product, marketing guy call many times, talk for longer time, talk sweetly, nicely, give rosy picture for claim but once sold the product and occurred accident they don’t have time to talk, solve the customer queries etc. They don’t want settle the claim & anyhow they want reject the claim. I & J.S. Automobile (Garage) want Surveyors/Asst. Report in writing with clarification & why they are not giving me report in writing?