[Resolved]  Bharti Axa — Car insurance claim with claim id: i7m006oe

Address:	New Delhi, Delhi, 110085
Website:	www.bharti-axagi.co.in/car-insurance?utm_source=Google&utm_medium=PPC&utm_term=car%20insuran

I registered my claim with bhati axa gi on 15th june with claim id: i7m006oe. For my car which got damaged on 15th june at 2315 in parking front of my home. The call center agent told me that agent will be coming at your place please do not touch anything on your car leave it as it is.

Got an agent associated with this claim mr. Mohit bisht on 16th june, who was supposed to come at my place to survey the car but he didn't turn up as he was not in delhi and requested to take the car to nearest listed showroom and give him a buzz, he will do the survey at the showroom itself. I told him that i have been told by call center agent not to touch the car until the surveyor comes. Mohit affirmed me that there won't be any problem i will see to it you just drive to a nearest showroom.

I drove my car to hemkund hyundai showroom on 17th june, where i listed all the things which got damaged during this incident. Right front side of car, back bumper and boot as well.

Everything was listed in the worksheet, i am chasing up for my car repair status from past 10 days, as per workshop people there was a delay from insurance agents who are not coming from survey again after the car repair.

And now all repairs are done, i have been told that as cars was hit from front the damaged area of car from backside will not be covered.

I explained this morning as well to mohit that car was in a parking when it got hit and it has hit the other car from back due to which the boot is jammed and the bumper is out, and now he is giving this excuse that its not coming in photo as if he came at the place where the car was hit.

I cant understand once simple thing how can you estimate thing by yourself if the car is been hit from front sidr it cannot impact or damage the back side of the car.

This is a fomal complaint, i have had it all from this insurance claim, i want my claim to be covered in full and want his ti sort out asap. Its been approx a month, i dont have my car and hell no one picks up the damm phone.