Bharti Axa — Car Insurance claims not approved

Address:

Infinity Cars Pvt Ltd off Dr, E Moses Road, Mumbai

Dear Sir,

I have a comprehensive car insurance (zero dep) of my BMW # series car MH-02-DW-7630, Recently i have sent the car to Infinity Cars Pvt ltd work shop at Lalbaugh, Mumbai, Maharashtra for repairs on 09/02/2021.

The left hand side front headlight is damaged and the rear left hand side door is dented (during covid).

The executive Mr, Sagar Killedar emailid: sagar.[protected]@bhartiaxa.com phn no:[protected], has refused to acknowledge the claim citing its old damages.
to replace headlights and to sent the car for repair is customers prerogative.

To talk to customer and asking him to send the car when it was damaged is not the reply expected from service executive of the company Mr, Sagar Killedar.

I am very much aggrieved by the way of response to my request.

Please look into it and guide the executive,

Regards

Ripon Jain
Mumbai