[Resolved] Bharti Axa — Delaying and misbhehaving with the employee of bharti axa mukesh mathur

abhijeet james

from Mumbai, Maharashtra

Address:

Gorakhpur, Uttar Pradesh

Respected sir,
I am abhijeet james from gorakhpur sir i lost my brother in road accident on 14/nov/2014.
He was coming with his bike up 53 bl 5584 from gorakhpur city sudenly a car hit my bhaiya bike from backside and he was much injured public take him to medical college docter declared him death.
Sir he was having insurance with his bike policy no.-ftw/s2037472/u1/03/d1u11n

Sir i have submitted all my document to bharti axa which was asked by the company in the month of january but it is going to over 3 month they are not taking any type of action and one of the emplyooe of bharti axa name mukesh mathur misbhehave with us and talk rudely with us.
Please help me sir my family is travelling in great trouble.

Please help us for godsake.

Abhijeet james
Mob:-[protected], [protected]
Semara no.1 purani masjid tola, charganwa, gorakhpur

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Sep 4, 2016

Complaint marked as Resolved

Verified Support

Mar 27, 2015

Bharti AXA Customer Care's response Dear Sir,

We are very sorry for your sad loss and apologize on the rude behavior of Mr. Mathur who is an external agent. We have provided you the status of your claim over phone and await documentation from your end. We shall definitely process your claim post haste on receipt of the paperwork. Assuring you of our best services. Please do not hesitate to reach us in case you need further assistance.

Thanks & Regards,
Bharti AXA General Insurance