[Resolved]  Bharti Axa — Disappointed with Bharti Axa as Brand (wrong commitments)‏

Address:

Ghaziabad, Uttar Pradesh

Hi,

I want to share my grievance through this email and my experience of working with your sales team.

This is further to a complaint i logged with customer support team(complaint no: CRU043584) yesterday. Last month, I invested in a Aajeevan sampati plan (Policy no:[protected] through your direct marketing/sales team.

In less than a month this is turning out to be a mistake due to lack of commitment from Bharti-Axa. As, I was
never informed about this plan accurately a and false commitments were made,

- I was told this policy provides you 11 times of premium, which is not correct as total sum is not 5, 50, 000 but 5, 32, 000.

- However my major concern is with a commitment they made incase of my death.I was informed incase of death my nominee will get sum insured and also the benefits of guaranteed and non-guaranteed bonuses will be paid to as them as they are suppose to be during my presence.

But I got to know this is an absolute incorrect information as they only going to get sum-assured only unless you make your spouse/kid a policy holder under rider benifit (this is was never been mentioned during my discussion).

Also, when i received a call from sales confirmation department regarding this approval of sales couple of weeks back i told them clearly about lack of information, no step was taken to address this issue. Why due you even have such a team?

Therefore, this is an absolute disappointment. A person invest in such a plan because he wants to give financial security to his family when he is not around. But due to these wrong commitments it not only make you feel
you been forged but it also crushes your trust as an investor in the brand like Bharti Axa.

If this what you call -- "Jeevan Suraksha Ka Naya Nazariya" then I'm sorry to say this is "Jeevan Suraksha Ka galat Nazariya"

Now, I request you to please see into this issue and either help me get the rider benefit in this policy or cancel this policy all together and refund the money so i can invest it correctly.

Regards...Harpreet Singh Goomber+[protected]