Bharti Axa — Fake statements and fake policy selled to me

Hi Team,

Please treat this as high priority !!!

I want to register a complaint about the agent Deepak who called me for taking Bharti Axa policy.

He has given me a fake statements against the policy and took my money, he didn't allowed me decide and to do my work, he forced to take the policy by giving fake offers

He told that there will be a 90% of cashback from the amount what I’m paying to the policy.
Including the no cost EMI, if I’m paying through credit card.

I have checked in the verification call (yesterday), the lady who spoked with me had told that there is no such cashback offers, and in the same call I have asked for the cancellation. If the call is recorded then that is one of the evidence.
Then she had put my policy on hold, then again the agent Deepak called me and said that.
“Sir don’t tell any offers in verification call they are not providing any offers, to increase the sales we are provide from our end”.
And then he explained me that after the verification call he will arrange the Bangalore call for the cashback.

So, As per his instructions in the todays verification call I told the same what he explained to me. And I tried contacting him but now he has blocked me and not picking my call.

His WhatsApp number “[protected]”
His mobile number “[protected]”

I have explained same to Sudesh & Rishikesh customer care. Also Sudesh told he will highlight to complaints team and also he shared me the ticket number – 14359493

I want to understand one thing here, I’m not the 1st person to cheated by agent, many are who cheating like this, if you are really taking action against the fake agents this should not happened to me now.
I don’t know whether Bharti Axa is really taking actions on fake agents or encouraging them for more sales.

Feedback’s & highlighting should be shown in the output has improvement.

Also I have done all the process over phone call and not visited any branch to take this fake policy from Bharti axa and my money also stolen online only.
But for cancelling my policy and refund of amount, I have to visit the branch.

It is the blocker in your process. You have easiest way to get money from customers but making complications to get the money back from you.

I have did the process over online and I have not visited to the branch to get this policy. So, I want to cancel my policy and please return my money.

Have added the whatsapp Chat screenshot for evidence.

Now, Bharti AXA is not refunding my money

Regards
Gowtham.