[Resolved]  Bharti Axa — free look period purposely missed by the office

Address:

560064

Hi,

This is with regard to the free look period for the policy number[protected]
I have returned the policy on 27th march to amit after consistent telephone follow up. Below is the mail correspondence in this regard. The return was done with in the free look period (Received on 23rd march)

However i was expecting the refund to my account and till date had not received it.
I have been consistently in touch with robert rani and amit who are in the bangalore office, in this regard and they have been promising that it will happen and kept pushing the dates (I would have some proof for this too).

I was finally told it should happen on monday 28th may 2018. However as the refund did not reflect in my account i have contacted the help line and spoken to mr harshit.

Mr harshit informed me that the application is registered on 6th april 2018 which is after the free look period and the application is rejected.

I do not know where the error has cropped in. I do have a feeling that this may be from amit or robert rani as they had some targets to meet for march year end. However please do your enquiry to clarify further

This being the case, till date i was not informed that the application was rejected by either (Amit or r. Rani), its only informed now when i am calling the help line and i am speaking to the manager.

I look forward for a full resolution of this issue and complete refund along with interest for the delay period.

Please contact me on ph:[protected] for any clarification.