[Resolved]  Bharti Axa General Insurance — Insurance claim

I have purchased a tvs jupiter grande from tvs bhagwati shakti (Behlolpur noida). After 1 year i gone bhagwati shakti to renew my insurance because my insurance was broken and then bharti axa broker has completed renewal. And at the time of claiming they blaiming me that pre inspection has not been completed at time of renewal of insurance.
So i wanna to know is that customer job or bharti axa agent.
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Aug 5, 2021
Complaint marked as Resolved 
Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2020
Bharti AXA Customer Care's response
Dear @Abhis2007, we understand how inconvenient this could be and sincerely apologise for the same. Thank you for sharing the details. We would like you to know that you are important to us and we are addressing your concern on priority.
Verified Support
Aug 20, 2020
Bharti AXA Customer Care's response
Dear @Abhis2007, we note that our team has shared the details on your email ID.
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