Bharti Axa Genral Insurance — Bike theft (hr26cr7148)

Address:	122001
Website:	Bharti-axagi.co.in‎

My ct 100 in dickel black& blue colour was theft from manesar kasan road bhagvati traders .Bike was insured with Bharti axa genral insurance company.I submit all the documents like FIR, Insurance copy, FR, NCRB, ID Proof, Driving Licence . Now insurance company refused to give claim because of bike registration is theft date not inculed delay intimation in their office.My bike was theft on 13/10/2015. i went to their office . Office member says that your application will be submited after naka bandi report of manesar police station.I got that report on 14/11/2015.Then my application was submited in insurance office .At that time they did not say any thing about this.This is with reference to the policy no as mentioned in the subject line, I need to know the complete status/release of the claim amount. Case History : As far as the matter is concerned, my bike (Vehicle No HR26CR7148) was theft in the night of 12/10/2015. Due information was made to the local police station and a complaint was lodged. there was a certain delay in registration of FIR but that was not purely from our end, It was a legal delay as stated to me by the ploce official. Information about the lost of vehicle was also reported to the Branch Office : . As the legal formalities were taking time, we had duly made visits to the branch office and was given assurance that let the court issue the FR and asked me to submit the same, thereafter the claim amount will be released on priority. I was also assured that the policy will not lapse and will reopen once i submit the FR copy duly issued by court. Now its been almost a year, since I have submitted the FR copy but there is no such speedy process of the claim amount. My repeated attempts to receive the claim amount end with a status "POLICY CLOSE PROCESS". Am in receipt of letter as attached asking me to furnish replies (1. Why the bike was parked in the open ? 2. Was the bike guarded or not ? 3. NCRB Report (Latest Updated) ? ) First of all I would like ask few questions to you officials. 1. Where were these questions when the lost of bike was reported and the case was under judicials ? 2. Entire case has been investigated by the police officials and the proper FR is being issued by the honourable court, then how come I am answerable for all these questions ? 3. Could anyone in the system justify why the delays happening in the legal formalities ? All I can say is that my father has visited the branch office and submitted entire set of documents as asked by the branch officials for claim process, and would like to receive the claim amount at the earliest. Also would request you to update when am I supossed to submit bank details for the release of claim amount. Please do not process the claim amount in the account no from which the ECS of the policy was getting processed.he was not claim pas the reason of not registration my bike but registration is properly registerd.give me my money in this claim.