[Resolved]  Bharti Axa — Health Insurance

Dear Sir/Madam, I am K. Rajarao from Indore. In the month of February, 2015, I had submitted my requirements to Bharti Axa General Insurance regarding Family Health insurance. I was given a call by their an executive to detail me about the health policy and its benefits. I was quoted poilicy amount against certain health coverage for the family. However, when time came to submit the said amount I was told that the premium for the said coverage would be more than I was quoted earlier as my age was taken wrong by the executive therefore, the premium amount would be higher than it was quoted by the earlier executive.Which was very disappointing, however, realizing the mistake of theirs I agreed to give the increased premium amount to the company against which I was categorically told that they are offering me some rebate on the premium amount and I made online payment to them, it was needed. Since, the premium amount was changed earlier, I requested I need an audio recording of our conversation, which they promised they will send. After nearly a month the payment was done I received health cards for my both family members (my spouse and son) but not of mine. I made requests couple of times to resolve the matter. Eventually, I was called and told that the premium amount paid is lesser than it should have been, that is why they did not issue me health card. Whereas, I was specifically quoted the premium amount that I paid to them. I need your help in this regard so that I can get my health card. the attachments are part of mail and pdf(policy document respectively) showing they acknowledge the receipt of premium amount Awaiting your affirmative reply, Rajarao Kondury [protected] Indore