[Resolved] Bharti Axa — i20/claim approval process very very slow
I have raised a claim on 15 march 2018, multiple people from claim department are asking me documents, i have sent to two persons and still the claim is not approved, they were saying, they need the rc, my daughter has misplaced the rc and i have softcopy of one side of it, they wanted rc extract from rto. I didnt know that they were waiting for this document till i called them, after 4 days, now i have submitted the rc extract, they have come up with one more thing, date on claim record is not correct. The customer care lady might have written it wrongly or i might have said it wrongly, but they can not correct the record, he is now waiting for the telephonic conversation. I dont know what will he do listening to it, if he cannot correct it. They are simply delaying the process, they have taken the customer for granted, i am very much frustated. The guy who is handling my claim is shaik sattar, his number is[protected], i dont know why he is delaying the process, is he over occupied or not capable or inexperienced, i dont know.
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May 1, 2018Complaint marked as Resolved
[Mar 25, 2018] Bharti AXA customer support has been notified about the posted complaint.
Verified SupportBharti AXA Customer Care's response Mar 26, 2018 Dear Sir, apologies for the inconvenience caused. Please share your policy number and contact details, so as to look into this matter. Thank you.