Bharti Axa — Incorrect representation of facts

Hello Team
Ref.:[protected]

Please cancel the policy. It is within the free look period. Can you please cancel and refund?
This was a wrong promise by your officials.

Ref, .: Bharati Axa Elite advantage plan[protected]

This was a policy in 2014 it seems wherein my husband had paid ₹50000/-. He expired in the meantime and I was not aware of it.

Your officials called me up in January and asked me to pay the remaining balance premiums in 3 instalments to be able to revive the policy.

I paid ₹1.5 lakhs for which I received a totally new policy instead of an old policy revival document. When I inquired they asked me to pay the remaining instalments with a discount of 10% to finalise the policy and receive the amount in September 2022 itself.

I have not yet received the policy revival documents and each time I am receiving a new policy document.

Can you please help and provide me the document for my old policy?
I also want to know if I am being cheated.

Thanks
Aparna
[protected]