Bharti Axa / Life Insurance Company — non-issue of Premium Paid Certificate

Address:

Hyderabad, Andhra Pradesh

My policy number[protected] issued by Bharti Axa life insurance company.
I have made online payment on[protected] for renewal of premium which was due on[protected] though my debit card but till today i.e.,[protected] I have not yet received any premium paid certificate despite several complaints though toll free number and e-mails ( ticket numbers:5538881, 5562547, 5616656) first they said it will delivered/reflects after the due date then thereafter they asked me to mail my bank statement for payment details even after providing my bank statement to show them the proof of payment still they are not solving my issue nor sending me any premium renewal certificate.
Moreover they are sending me SMS and mails for payment of premium which I have paid long back, this is adding me a mental agony.