Bharti Axa — Missold Policy

Hardik29687

from Ahmedabad, Gujarat

Feb 13, 2024

Address: Ahmedabad , Law Garden , above V-Mart

My Old policy Number is :[protected] and New Policy Number which is miss-sell to me is :[protected]

The issue is When I have visited Branch Before Diwali they told me that You will get the Below details in written in your new policy but when I have received the policy those details are not there. Then I have contacted respected person named "Mrs. Binal Shah" Branch manager of Ahmedabad . Now the issues is I have contacted they said the person who does the entry has made mistake and didnt write the old policy details in it and that is why its not Showing . Now then I am continuously following up on this with them but they Hardly receive my call or not answer even which is ridiculous . When I have visited Branch to get resolution on this they said we cant help you because the person is not available nobody even answerable in person absence which is again not possible. Till date the issue is as it is . Now recently on 4th January I visited Branch and at that time they assured it will be resolved soon and submit your Polict copy that you have received and we will correct and re-send you new Copy of it, so I have submitted the Policy copy too. Now again when I am calling from that day nobody answering my call . I have waited long now. If this issue is not resolved earliest I will file Cyber compaint as Fraud and go with Legal action

I have reverted on above query on 13 January 2024 again as below :

As discussed on call pleae find below further details for the issue.

When i reached to branch for discussion about new policy they said regarding your previous policy we have to check in system and tell you what amount will be given to you but tuen never told me what would be that value. Then at the same they they collected the document needed for the new policy and give me assurance that we will do Fund transfer from your policy so that you will get some amount in your account and some amount will be mentioned in your new policy again they never told me that amount and very next day tyey process the new policy and again i have akse dthem what amount will be there and they said sir dnt worry everything will be mentioned in your policy and when policy issues nothing is there... They totally done scam with me.. I need to Cancel this newly issues policy and want that premium back in my account, Also pet me know what should I do for my rest of money from old policy... Also after a week if no resultion will come on this matter I will file legal cyber fraud compalin against them and company as I gave waited long on this one now

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Bharti AXA customer support has been notified about the posted complaint.

Feb 13, 2024

Updated by Hardik29687 I got this reply from Bharti Axa on 17th January 2024

This is with reference to your email dated 16 Jan 2024 and your captioned policy number with us, kindly note that your grievance has been registered under Complaint Reference No.[protected] and we are looking into the matter.

We wish to inform you that your complaint is being attended to by Afrin Shah from Grievance Redressal Cell and we shall respond to you within 14 days from the receipt of your email.

Further, kindly note that, should the need be, we may contact you on your registered contact number to address your concerns. We thus request you to share your alternate contact details (if any) or the convenient time (anytime between Monday to Friday, 9.30am to 6pm) to speak to you.

Feb 13, 2024

Updated by Hardik29687 I have reverted on the same data with respsect to above email

Today mr. Krunal again came to meet me and say sorry there is mistake done from ourside and if you wish you can fill form and cancel this new policy and also give the assurance that the total money that I have paid against old policy which is around 4 lakhs that would be credited tooo as the fault is from their side I am not suppose to bare the other amount... so I am going ro visit them agin on Friday Ahmedabad branch and give cancellation of this policy issued.

Please co ordinate with your Ahmedabad branch manager mrs. Binal Shah and resolve this ASAP. I need my money back in any way

You can contact me any time between of this new policy and n 9 AM to 6 PM to discuss this in detail

Feb 13, 2024

Updated by Hardik29687 I have replied on 19th January 2024 again

Today I have again visited Ahmedabad branch for Policy Cancellation request for subjected policy . Now i need that premium which I have paid against it should be reverted back to me and then I would also need to get the Remaining amount from My previous policy against which this new policy issued old policy number is[protected] .

@mr. afrin Shah please contact me on my mobile number

Feb 13, 2024

Updated by Hardik29687 I got reply on 19th January from them

This is in reference to your email received by us on January 16, 2024 pertaining to your Bharti AXA Life Guaranteed Wealth Pro Plan policy number[protected] held with us.

As per our telephonic conversation held on January 22, 2024

We have evaluated the details highlighted by you and wish to state the following:

We understand that you have raised a concern of the following policy:

Policy Details:

Policy number

Policyholder Name

Issued Date

Policy Name

[protected]

Hardik Vindod Chadra Shah

[protected]

Bharti AXA Life Guaranteed Wealth Pro Plan

The Company was in receipt of proposal of insurance for the given policy along with their respective first premium deposits paid and relevant KYC proofs. Accordingly, the aforesaid policy was issued and the policy document of the respective policy were dispatched at the communication address mentioned in the proposal form. Please find below details for reference.

Policy Number

Courier Name

AWB No.

Delivery Date

[protected]

Delhivery

[protected]

[protected]

We understand a verification call was initiated at your registered mobile number prior to the issuance of the policy number[protected] wherein all the respective policy benefits were explained. You agreed with the acceptance of the policy terms and condition during the call. The said applications were issued only post receipt of your consent in the verification call.

We understand that the policy was issued via authentication code (OTP) which was approved from your registered mobile.

As per terms and conditions of the policy, in case of any disagreement with the policy a policyholder is required to approach the company within 15 days from the date of receipt of the policy. We hereby inform that the Company did not receive any grievance from you within such stipulated period.

The matter is highlighted only post freelook period of policy issuance wherein you have raised a concern of mislead against previous Bharti Axa policy. In this regard, please be informed that all our products are filed and approved by the Regulator and any benefit payable from the policy shall be in accordance with the policy terms and conditions only.

We wish to inform you that as per our telephonic conversation held earlier today, we understand that you have shared message exchanges as the documentary evidence to support your raised concern. We request you to please share the screen recording of the what’s app chat along with agent number date and time should reflect to relook the same & call log details with the call recordings.

In view of the above, we are unable to accede to your request for cancellation of the policy. We strongly urge you to continue to remain invested and keep the life insurance policy in Active status at all times to enjoy the benefits available as per the policy terms and conditions.