[Resolved] Bharti Axa — No Clarity given while Claiming

misramrit

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500075

I have VW Polo [ Reg : AP28DM9968 ] which got damaged in a minor accident.I went to the VW Workshop in Prashanthi Hill, Khajaguda, Hyderabad and left my car for repairing.I went for the clain through cashless option.[Policy No. I1541993, Claim No.C1196999]
Later i got an sms from one Mr Kishore Kollipara that the vehicle has been inspected.In the mean while I got an sms from the wokshop that a bill of Rs 18269 has been to Bharati Axa.
I did not receive any further information how much was actually being approved.
When I went to get my car back I was told that only Rs 10912 has been approved and i have to pay the rest.
There was no information prior to that was given to me regarding amount not getting approved and when reached Bharati Axa i was told no such information is given and left to the Customer to understand from the policy, Really felt cheated.

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Mar 16, 2017

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Bharti AXA Customer Care's response Dear Sir,

We apologize for the inconvenience caused. Kindly share your location and contact details, so that we can forward your query to the concerned team.

Thanks.