[Resolved] Bharti Axa — not received the insurance after 44 days of the payment

rakeshbhat13

from Bengaluru, Karnataka

Address:

560085

I have made a payment of inr 13977 for the renewal of my bharti axa car insurance on sep 22nd 2018 after the inspection was performed, but i have not received my insurance yet. It has been more than 40 days now. I have made multiple calls to the customer care and they very politely say that the issue has been moved to the complaints team and i should be contacting them and not the customer care. When i tried to contact the complaints team, they politely said they will get back and i should have patience. Its been more than a week and nobody has even tried to contact me. This has caused so much inconvenience to me as i am not able to use my car for the past 44 days.

Policy # s3962880
Complaint # 01718886
Vehicle # ka03 mw 5835

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Dec 18, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Bharti AXA Customer Care's response Dear Rakesh, Thank you for sharing your concern with us. Please be assured that we highly value your concern and that our customers have always been our priority. We've informed our team about the same, and they're looking into it to offer you a resolution at the earliest. We will update you as soon as we have more information on the same. Thank you for your patience.