Bharti Axa — Paid for policy with wrong information on Guaranteed saving but policy is not issued

To buy insurance policy "Life Elite Advantage" I paid Rs 104500/ Premium using my credit card from a agent named Suraj P (email suraj.[protected]@bharti-axa.com, claiming he is Bharti-AXA employee), but so far I didn't received any policy details or proposal from Bharti-Axa life, and they agent is also not responding to my phone/message. The payment made by my credit card from a link came to me phone sms, seem to be genuine one.

I wrote to Bharti AXA customer care about this and called many time but they are also not responding, since I don't have policy proposal number. I provided my credit card statement for the payment to confirm if Bharti-AXA received payment, but no response by Bharti even with multiple follow-up to confirm if the money received by them. Without their conformation I don't even know if this could be a possible fraud.
I am expecting Bharti AXA to respond by confirming that they have received the money or not.