[Resolved] Bharti Axa — payment made and received insurance copy with wrong nominee details

rpandith

Address:	560076
Website:	www.bharti-axalife.com/grievance-redressal-procedure

Hi team,
I've paid in full for a 4 wheeler insurance to bharti axa through vendor easyinsure from bangalore. After several follow ups i received soft copy of insurance in oct end and with completely wrong nominee details.
I've raised this issue with bharti axa and easyinsure several times and bharti axa representative was rude and asked me to complain whereever i want.
I clearly told i gave right nominee details and it was bharti axa's mistake to miss it and i told i dont need an endorsement and need a single original copy with correct nominee details and have since oct sent several requests and lodged an official complaint in their customer portal by both mail and calls. Its been 15 days and no response from easyinsure or bharti axa and they dont respond to calls.
The ref number that was given after complaint was bhg047629 on nov 2nd. The insurannce number is fpv/i2887895/41/10/006051. The entire team of easyinsure and bharti axa are acting smart and not giving me a insurance copy with correct nominee details. They are very rude and careless

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Dec 24, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by rpandith The agent involved from Easy insure are Eazyinsure Support, [protected]@eazyinsure.co.in; and from Bharti axa it is nibanta.[protected]@bhartiaxa.com; who is very rude and never supports

Verified Support

Nov 20, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. We've forwarded your concern to our team. Kindly allow us some time for our team to look into this and get back to you on the same. Thank you for your patience.