Bharti Axa — policy copy not provided after multiple follow up's and payment

Can you please look into the below issue. It's been almost 10 days since i had made payment of my car insurance renewal through bharti axa online link but have still not received the insurance copy after multiple follow up's.
Please help to resolve the issue at the earliest.
Below are the payment details:

Company name: bharti axa general insurance

Name : lavanya
Application/reference no (If any) : 16018550
Payment amount (Rs ps) : 6195.00
Payment date :[protected]:51:35
Transaction identification number : lam[protected]