Bharti Axa — Policy delay

It's has been more than two weeks since I applied for insurance (proposal no: [protected]), yet I haven't received policy. I spoke to customer service and they told me me next Tuesday. First they promised to delivery the policy with a week. Now two weeks are gone.
My friends who applied in SBI got their policy in just two days. It's very disappointing. They left me ashamed in front of my friends. I trusted them guys thinking they are different. But they disappointed me.

If they can't issue my policy, then cancel it and refund my money. I will apply in some other company.