[Resolved] Bharti Axa — Policy document not received

Sangeetha Pasham

from Pune, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.bharti-axagi.co.in

I have renewed the policy on 11th April, I have made the payment on April 11th till now I did not even receive any acknowledgement nor the soft copy of policy document. When I call the customer service they said it takes 24 hours to generate soft copy. To my knowledge soft copy is generated as and when you make the payment. Ok! I waited for 24 hours now when I call back they say 3 working days to generate the policy. It seems they took my money of Rs.15100 and now not even responding on time.

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May 14, 2017

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Bharti AXA Customer Care's response Dear Sangeetha,

We apologize for the inconvenience caused. Kindly share your policy no & contact details so that we can forward your query to the concerned team.

Thanks

Mar 01, 2018

Updated by Sangeetha Pasham My policy number is : FPV/I2328716/2C/04/003575
Name of the insured : Santhosh Reddy Pasham
Relationship : Brother
My contact number is : [protected]
We want full claim. We want alternate claim handler