Bharti Axa — Regarding claim

I dnt get the amount which is mention on my bond.acc to my bond on death claim amount is 840000 plus bonus and then monthly income upto 10 years. I send mail to their department but I dnt get any reply from their side. They only give me 7.15 lac and their executive told me our senior decide they dnt give u more than that.i dnt understand why they made bond if they dnt follow them I attach copy of bond.