[Resolved] Bharti Axa — renewal of my car insurance

Nikhil Amin

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	bharti-axagi.co.in

I have renewed my car insurance on 15th november 2018. Its been more than 6 days and i haven't got the soft copy yet. Called the customer care 9-10 times. Each time had to wait for like 20 -30 minutes. And guess what even after that multiple time they used to receive the call and disconnect. 20 - 30 mins of waiting for this and then end up disconnecting the call? Really? Is this what you call customer service. Trust me this is the worst experience ever in my life. Bharti axa doesn't even call back to find out. Once they receive the money they don't care. And you guys from bharti axa expect us to get an insurance from you? I don't care what you do but i need my soft copy in a day or two. If not this will go out on all social media networks, just to show how good your services really are.!!!

My policy number is : i2066363
Customer name: nikhil y amin
Transcation id: baxagemlp[protected]

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Dec 7, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Nov 22, 2018

Updated by Nikhil Amin [protected] This is the case number for Bharti axa.

Verified Support

Dec 01, 2018

Bharti AXA Customer Care's response Dear Nikhil, we are here to help you, and have already shared your concern with our team. We will be sharing a resolution with you very soon. Kindly bear with us in the meantime. Thank you for your cooperation.