[Resolved]  Bharti Axa — Travel Insurance

Website:

www.policybazaar.com

Hi,

Policy Number: S9805538

I took a policy on 1st March 2016 and I received the policy copy by email, however there were some discrepancies in the policy so I had called up customer care of Bharti AXA, they said there is no such policy in their website and even today, they dont have it, they keep telling me that there is some technical difficulty in their system.

Sent emails to :

kiran.[protected]@bharti-axagi.co.in
Zoheb.[protected]@bharti-axagi.co.in
Customer.[protected]@bharti-axagi.co.in
Customer.[protected]@bharti-axagi.co.in

Regards,
Kannan

[protected]
4 April 2016

4 Apr 2016 (Policy paid for on 1st March 2016)
Bangalore


Hi All,

I am still waiting for your response and I called your customer service and I got the same response that they are not able to see my policy in their database.

Customer Service Executive spoken to : Mr. Vikas.
He has stated that Bharti AXA will revert back with proper resolution within one working day.

Regards,
Kannan

[protected][protected]
5 April 2016:


Customer Service
Apr 5 (2 days ago)

to me, Customer, JAYARAJ
Dear Sir,

We apologize for the delay.

I am Raghavendra, I am going to do my best to help you with your request.

We would like to inform you that your policy creation is under process and as per your request we have prioritized the process of policy creation.

To provide you a faster resolution we are working with our policy creation team.

We will get back to you with policy scan copy once the policy is created.

Please revert for any clarifications on the same.

Thanks & Regards,
____________________
Raghavendra PB
Customer service representative
Bharti AXA General Insurance Contact Centre
Contact No – [protected]
Email – customer.[protected]@bharti-axagi.co.in / [protected]@bharti-axagi.co.in
Web site – www.bharti-axagi.co.in

[protected]----
12 March 2016:
Customer Service
Mar 12

to me, Customer
Dear Sir,

Please accept our sincere apologies for the inconvenience caused.


As per the telephonic discussion due to some technical issue we are unable to find your travel policy.

We have highlighted your details to respective team and we assure you we will send you the policy copy before it starts.

Appreciate your patience and support till then.

Please revert for any clarifications on the same.

Thanks & Regards,
___________________________________
Jingya Parimita Behera
Customer Service Representative
Bharti AXA General Insurance Contact Centre
Contact No – [protected]
Email – customer.[protected]@bharti-axagi.co.in / [protected]@bharti-axagi.co.in
Web site – www.bharti-axagi.co.in
-------
11 March 2016:
Dear Sir,

We share your concern as a valued customer & apologize for the inconvenience caused.

We are in receipt of your query no.[protected].

Having reviewed your query, we would like to submit as under:

As per confirmation from our concerned team, the policy is pending for issuance due to service tax issue.

Since the policy inception date of your vehicle is after April, we will share the policy copy before your policy gets expired.

For any further assistance you can write a mail on [protected]@bharti-axagi.co.in or call on [protected].

Please revert for any clarifications on the same.

Thanks & Regards,
___________________________________
Fathima Tarannum
Customer Service Representative
Bharti AXA General Insurance Contact Centre
Contact No –[protected]
Email – customer.[protected]@bharti-axagi.co.in / [protected]@bharti-axagi.co.in
Web site – www.bharti-axagi.co.in