Bharti Axa — wrong policy and wrong details.fraud by the agent

Address:	Pune, Maharashtra, 411048
Website:	www.bharti-axalife.com

I took a Elite Advantage Policy (Bharti-Axa=[protected]' FW:[protected] with Bharati Axa, through one of your Agent named IQBAL(RFL Insurance Broking Pvt Ltd) and made the first premium amount of 7500 rupees online. after making the payment he called me and asked me to increase my policy amount from 30000 rs annually to 45000 rs, however i rejected that and asked him to proceed with 30000 rs annual premium(07 October 2018)

I received the hard copy of the document on 17th October 2018 with wrong policy amount and wrong mobile number in the document. Once i contacted the agent he promised me that he will make the changes as it was a mistake happened by him. He tried to convince me to proceed with the 45K policy even though i dint wanted it. When i asked him the next day if he has changed my policy he told me the necessary changes has been made but he was not ready to give me any proof of it. So i contacted Bharati axa on 20th october and they did not have any details of my policy with them nor they could verify my mobile number or email ID as the Agent IQBAL gave the wrong information on my Document.

I Sent an email to Bharati Axa service unit and Mr Sujith(Pune camp Branch) asking him to cancel my policy, however he did not cancel the policy nor revert back to me. Once i contacted the agent his manager Rajani contacted me telling she will rectify all the errors and help me. but all she wanted was for me to retain the wrong policy they have given to me. She visited me in my office with Mr Sujith From Bharati Axa and I told them i need to cancel the policy as they made it delay so much and they were not ready to cancel it.

Finally once i visited the Bharti axa Branch to cancel my policy they told me that they cant cancel it as i have crossed the time limit (15 Days) to cancel the policy. but i already sent an Email requesting to cancel the policy with in the time period but no response was received. I have all the proof of the chats and email with agents and your executive.

I do not want to continue with bharti Axa anymore and i regret taking a policy.

Please cancel this policy and refund my money as this has been happening from last 2 months and your complaint department Ms Vandana has exceeded the number of days she promised to resolve this issue and my money is being withheld with Bharti Axa unnecessarily.