BhartiAXA — Unauthorized Debit from My Account

Nitesh Kanojiya[protected]/03/2024Policy Number:[protected]BhartiAXA204, 205, 206, B Wing, Sun Enclave, 2nd Floor,
Opp. Jalaram Temple, Karelibaug,
Vadodara, Gujarat 390018Subject: Unauthorized Debit from My AccountHello Customer Service, I hope this letter finds you well. I am writing to bring to your attention a matter of concern regarding an unauthorized debit from my account.On [05/03/2024], I noticed a transaction on my account statement that I did not authorize. The details of the transaction are as follows:Transaction Date: 05/03/2024Transaction Amount: 51219/-Transaction Reference/Description:[protected]I would like to highlight that I did not fill out any Electronic Clearing Service (ECS) form related to this transaction. The debit was made without my knowledge or consent, and I am deeply concerned about the security of my account.I want to tell that the first payment was cut through my check and the second payment was cut in the next year on 23rd March 2023 manually I was paid and this third payment should not have been cut. The automatic still cuts out.Right now only Rs. 1945 are left in my account, so how should I manage my home loan and the installment that is going to be debited, so I request you to please cancel my transaction which has been deducted. Please reverse that amount of Rs 51219/-I kindly request that you investigate this matter promptly and provide a detailed explanation of the unauthorized debit. Additionally, I would appreciate it if you could take immediate steps to reverse the transaction amount to my account and ensure that such incidents do not occur in the future.
As a customer of BahrtiAXA, I trust that my concerns will be addressed with the utmost priority and that the necessary actions will be taken to rectify this situation promptly.If necessary, I am prepared to provide any additional information or documentation to assist in the investigation.I anticipate your prompt attention to this matter and expect a resolution at the earliest convenience. Thank you for your understanding and cooperation.